OpenText Webroot Unity - Air Inc. Integration and Automation

Common Integration Use Cases Between OpenText Webroot Unity and Air Inc.

Below are practical integration scenarios that connect OpenText Webroot Unity?s endpoint security and threat intelligence capabilities with Air Inc.?s business workflows to improve security operations, reduce manual effort, and strengthen cross-team response.

1. Security Incident Escalation into Air Inc. Workflows

Data flow: OpenText Webroot Unity to Air Inc.

When Webroot detects malware, ransomware, phishing activity, or a high-risk endpoint event, the alert can be automatically sent into Air Inc. as a case, task, or approval workflow. Security teams can route incidents to the right resolver group, attach endpoint details, and track remediation through to closure.

• Reduces manual ticket creation for security analysts
• Improves response time for high-priority threats
• Creates a consistent audit trail across security and operations teams

2. Automated Endpoint Quarantine Approval Process

Data flow: OpenText Webroot Unity to Air Inc.

For suspicious devices, Webroot can trigger an Air Inc. approval workflow before quarantine, network isolation, or device remediation actions are applied. This is useful when business-critical endpoints need manager or IT approval before disruptive containment steps are executed.

• Balances security enforcement with business continuity
• Supports controlled exception handling for critical users or systems
• Provides approval visibility for IT and business stakeholders

3. Employee Offboarding Security Deprovisioning

Data flow: Air Inc. to OpenText Webroot Unity

When an employee termination or contractor offboarding request is initiated in Air Inc., the workflow can automatically notify Webroot to remove the device from active management, revoke endpoint access, or flag the asset for security review. This helps ensure that departing users do not retain protected device access longer than necessary.

• Improves offboarding control and compliance
• Reduces risk from orphaned endpoints and stale access
• Aligns HR, IT, and security processes

4. New Device Onboarding with Security Enrollment Checks

Data flow: Air Inc. to OpenText Webroot Unity

When a new laptop or workstation request is approved in Air Inc., the integration can trigger a security enrollment step in Webroot to confirm the device is protected before it is handed to the user. This can include verifying agent installation, policy assignment, and baseline protection status.

• Ensures devices are secured before productive use
• Reduces gaps during provisioning and deployment
• Supports standardized onboarding across departments

5. High-Risk User or Device Review for IT and Security Teams

Data flow: Bi-directional

Webroot threat intelligence can flag a user or endpoint as high risk, while Air Inc. can enrich the case with business context such as department, manager, location, or asset owner. This creates a more complete review process for security operations, service desk, and compliance teams.

• Improves decision-making with business context
• Helps prioritize remediation based on user criticality
• Supports coordinated investigation across teams

6. Compliance Evidence Collection for Security Controls

Data flow: OpenText Webroot Unity to Air Inc.

Webroot security status, policy compliance, and incident history can be pushed into Air Inc. to support internal control checks, audit requests, or compliance workflows. This is especially useful for organizations that need proof of endpoint protection coverage and remediation activity.

• Simplifies audit preparation and evidence gathering
• Reduces manual reporting effort
• Improves visibility into endpoint security posture

7. Service Desk Ticket Enrichment with Threat Intelligence

Data flow: OpenText Webroot Unity to Air Inc.

When a user reports a device issue in Air Inc., Webroot can automatically enrich the ticket with endpoint health, recent detections, policy status, and threat severity. Service desk agents can then resolve issues faster without switching between tools or requesting additional diagnostics.

• Speeds up first-contact resolution
• Reduces back-and-forth with end users
• Helps support teams distinguish security incidents from general IT issues

8. Security Remediation Task Tracking and Closure

Data flow: Bi-directional

After Webroot identifies a threat, Air Inc. can create remediation tasks for patching, user communication, device reimaging, or policy updates. Once the task is completed in Air Inc., the closure status can be sent back to Webroot to confirm remediation and close the incident loop.

• Provides end-to-end visibility from detection to resolution
• Improves accountability for remediation owners
• Supports measurable security operations reporting