OpenText Webroot Unity - Ampliance Integration and Automation

Common Integration Use Cases Between OpenText Webroot Unity and Ampliance

OpenText Webroot Unity provides endpoint security, threat intelligence, and centralized protection management, while Ampliance is typically used as a business platform for managing customer, content, or operational workflows depending on deployment. Integrating the two can help security teams, IT operations, and business users respond faster to threats, reduce manual work, and improve governance across connected processes.

1. Security Incident Alerts Sent to Ampliance Case or Workflow Management

Data flow: OpenText Webroot Unity to Ampliance

When Webroot detects malware, ransomware, phishing activity, or a compromised endpoint, it can automatically create a case, task, or workflow item in Ampliance for investigation and remediation. This allows service desk, security operations, or compliance teams to track the incident in the same system they use for operational follow-up.

• Automatically open a case with device details, threat type, severity, and timestamp
• Assign remediation tasks to IT support or security analysts
• Track status, owner, and resolution SLA in Ampliance

Business value: Faster response times, fewer missed incidents, and better auditability.

2. Endpoint Risk Status Sync for Operational Dashboards

Data flow: OpenText Webroot Unity to Ampliance

Webroot endpoint health and threat status can be synchronized into Ampliance dashboards so business and IT leaders can view security posture alongside operational metrics. This is useful for organizations that want a single view of high-risk devices, unresolved threats, or non-compliant endpoints.

• Push endpoint risk scores or protection status into Ampliance records
• Flag devices with outdated agents, active infections, or policy violations
• Support executive reporting and operational review meetings

Business value: Better visibility into security exposure and improved decision-making.

3. Automated User or Device Remediation Requests

Data flow: OpenText Webroot Unity to Ampliance, then Ampliance to IT support or endpoint management processes

When Webroot identifies a device that needs action, such as isolation, scan, patching, or user notification, Ampliance can generate a structured remediation request. This creates a controlled workflow for IT teams to complete the required steps and document the outcome.

• Create remediation tickets for infected or suspicious endpoints
• Route requests to the correct support queue based on asset type or location
• Capture completion evidence and closure notes in Ampliance

Business value: Standardized remediation, reduced manual coordination, and stronger compliance records.

4. Security Policy Exception Approval Workflow

Data flow: Ampliance to OpenText Webroot Unity, with status feedback from Webroot to Ampliance

If a business user or department needs an exception to a security policy, such as allowing a blocked application or excluding a device from a rule, Ampliance can manage the approval workflow. Once approved, the exception can be applied in Webroot and the result recorded back in Ampliance.

• Submit exception requests with business justification
• Route approvals to security, compliance, or application owners
• Apply approved changes in Webroot and log the decision in Ampliance

Business value: Controlled exception handling with clear governance and reduced policy drift.

5. Compliance Evidence Collection and Audit Tracking

Data flow: OpenText Webroot Unity to Ampliance

Webroot security reports, endpoint protection status, and incident history can be pushed into Ampliance to support compliance workflows and audit preparation. This helps teams demonstrate that devices are protected, threats are being addressed, and security controls are actively monitored.

• Attach endpoint protection reports to compliance records
• Track remediation completion for audit evidence
• Maintain a history of security events by business unit or asset group

Business value: Less manual evidence gathering and stronger audit readiness.

6. New Device Onboarding with Security Enrollment Checks

Data flow: Ampliance to OpenText Webroot Unity, with confirmation back to Ampliance

When new devices, users, or business assets are onboarded in Ampliance, the integration can trigger security enrollment or validation in Webroot. This ensures that endpoints are protected before they are fully activated for business use.

• Trigger security installation or policy assignment during onboarding
• Confirm protection status before the device is marked ready
• Prevent unprotected devices from entering production workflows

Business value: Stronger security at onboarding and fewer unmanaged endpoints.

7. Threat Intelligence Enrichment for Business Cases

Data flow: OpenText Webroot Unity to Ampliance

When a security event is created in Ampliance, Webroot threat details can enrich the case with indicators such as file hashes, URLs, device identifiers, and threat classification. This gives support and business teams the context needed to prioritize and resolve issues correctly.

• Populate cases with threat metadata and affected assets
• Help analysts distinguish false positives from confirmed threats
• Improve escalation decisions based on severity and spread

Business value: Better case quality, faster triage, and more informed response actions.

8. Cross-Team Notification and Escalation Workflow

Data flow: Bi-directional

Webroot can detect security events and Ampliance can manage the business workflow around notifications, approvals, and escalations. For high-severity incidents, the integration can notify security, IT, compliance, and business owners in a coordinated way, ensuring the right people act quickly.

• Escalate critical threats to predefined stakeholder groups
• Track acknowledgements and response times in Ampliance
• Close the loop when Webroot confirms containment or cleanup

Business value: Faster coordination across teams and improved incident governance.