OpenText Webroot Unity - Microsoft Teams Integration and Automation

Common Integration Use Cases Between OpenText Webroot Unity and Microsoft Teams

1. Security incident alerts delivered to the right Teams channels

Data flow: OpenText Webroot Unity ? Microsoft Teams

When Webroot detects malware, phishing, or suspicious endpoint activity, it can post alerts into dedicated Microsoft Teams channels for the security operations team or local IT support group. This gives responders immediate visibility without requiring them to monitor the security console constantly.

• Push high-severity detections into a SOC channel
• Include device name, user, threat type, and recommended action
• Enable faster triage and coordinated response across IT and security

2. Automated escalation of ransomware or high-risk endpoint events

Data flow: OpenText Webroot Unity ? Microsoft Teams

For critical threats such as ransomware behavior or repeated malicious activity, Webroot can trigger an escalation message in Teams to notify security leads, service desk managers, and business owners. This supports faster containment and reduces the risk of delayed response.

• Route critical alerts to a management escalation channel
• Tag on-call responders for immediate action
• Share incident context for quicker decision-making

3. Security remediation collaboration in Teams

Data flow: Bi-directional

Teams can be used as the collaboration layer for incident remediation. Webroot sends the alert into Teams, and responders use the channel to coordinate actions such as isolating a device, contacting the user, or validating whether the alert is a false positive. Updates from the team can be captured back into the incident record or workflow system if connected.

• Coordinate between security, desktop support, and help desk teams
• Track remediation steps in a shared channel
• Reduce back-and-forth emails during active incidents

4. User awareness and phishing response workflow

Data flow: Microsoft Teams ? OpenText Webroot Unity

Employees or help desk staff can report suspicious emails or endpoint behavior through Teams, which then creates or updates a security review in Webroot. This creates a simple intake path for potential threats and improves the speed of investigation.

• Allow users to submit suspicious activity from a Teams channel or bot
• Forward details to security analysts for review
• Improve phishing detection and user reporting compliance

5. Daily or weekly security posture summaries in Teams

Data flow: OpenText Webroot Unity ? Microsoft Teams

Webroot can publish scheduled summaries into Teams showing endpoint protection status, open threats, unresolved alerts, and remediation trends. This gives IT leaders and service owners a quick operational view without logging into the security platform.

• Share executive-friendly security summaries in a leadership channel
• Highlight endpoints requiring attention
• Support regular operational reviews and compliance reporting

6. New device onboarding and protection confirmation

Data flow: Microsoft Teams ? OpenText Webroot Unity

When IT provisions a new laptop or workstation, a Teams-based workflow can notify the security team to confirm that Webroot protection is installed and active. This is useful for onboarding, remote workers, and replacement devices where security validation must happen quickly.

• Trigger security validation when a device is assigned to a user
• Notify support teams if protection is missing or outdated
• Reduce onboarding delays and security gaps

7. Cross-functional incident review and audit trail

Data flow: Bi-directional

Teams can serve as the collaboration hub for post-incident reviews, while Webroot provides the underlying detection details and timeline. Security teams can discuss root cause, remediation actions, and lessons learned in Teams, then use the Webroot data to support audit evidence and control validation.

• Centralize incident discussion in a shared Teams workspace
• Use Webroot event data to support investigations and audits
• Improve accountability and follow-up on corrective actions