OpenText Workflow Service - Centric Integration and Automation

Common Integration Use Cases Between OpenText Workflow Service and Centric

1. New Product Development Approval Workflow

Direction: Centric ? OpenText Workflow Service

When a product concept, tech pack, or specification is ready for review in Centric, the record is sent to OpenText Workflow Service to route approvals across design, merchandising, sourcing, quality, and legal teams. The workflow manages review tasks, escalations, and final sign-off before the product moves to the next stage.

Business value: Reduces delays in product launches, improves accountability, and creates a clear audit trail for approval decisions.

2. Change Request and Revision Control

Direction: Bi-directional

When a product attribute, BOM, artwork, or specification changes in Centric, OpenText Workflow Service can initiate a structured change request process. Approvers review the impact, request additional information, and approve or reject the revision. Once approved, the updated status is written back to Centric so teams always work from the latest authorized version.

Business value: Prevents uncontrolled changes, reduces rework, and improves product data governance.

3. Exception Handling for Missing or Incomplete Product Data

Direction: Centric ? OpenText Workflow Service

If Centric detects missing mandatory product information such as materials, compliance fields, packaging details, or imagery references, the issue can be sent to OpenText Workflow Service as an exception case. The workflow assigns tasks to the responsible team, tracks resolution, and closes the case once the data is completed.

Business value: Improves data completeness, reduces launch risks, and ensures downstream systems receive accurate product information.

4. Cross-Functional Sample Review and Sign-Off

Direction: Centric ? OpenText Workflow Service

Physical or digital sample review milestones in Centric can trigger a workflow in OpenText Workflow Service for structured feedback collection. Design, quality, fit, and sourcing teams receive tasks to review sample status, attach comments, and approve progression to the next development phase.

Business value: Speeds up sample validation, centralizes feedback, and reduces email-based coordination.

5. Product Launch Readiness Checklist Management

Direction: Centric ? OpenText Workflow Service

As a product approaches launch, Centric can send launch readiness data to OpenText Workflow Service to manage a checklist covering content completeness, compliance approvals, packaging finalization, and go-to-market readiness. The workflow ensures each dependency is completed before launch authorization is granted.

Business value: Helps prevent launch delays, improves launch quality, and gives leadership visibility into readiness status.

6. Compliance and Regulatory Approval Workflow

Direction: Centric ? OpenText Workflow Service

For regulated or region-specific products, Centric can pass compliance-related product data to OpenText Workflow Service for formal review by legal, regulatory, or quality teams. The workflow captures approvals, exceptions, and supporting documentation, then updates Centric with the compliance outcome.

Business value: Strengthens compliance control, supports audit requirements, and reduces the risk of non-compliant product releases.

7. Product Data Governance and Audit Trail Management

Direction: Bi-directional

Centric manages the product master and development records, while OpenText Workflow Service manages the approval history, task completion, and decision trail. Integration ensures that every key product event in Centric is linked to a governed workflow record in OpenText Workflow Service, creating a complete operational audit trail.

Business value: Improves traceability, supports internal audits, and provides better visibility into who approved what and when.