OpenText Workflow Service - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between OpenText Workflow Service and OpenText Internet of Things Platform

1. Automated equipment fault-to-resolution workflow

Data flow: OpenText Internet of Things Platform ? OpenText Workflow Service

When a sensor detects abnormal vibration, temperature, or pressure on a machine, the IoT platform sends the event to Workflow Service to open a maintenance case automatically. The workflow routes the alert to the right technician, attaches the sensor history, escalates if the issue is not acknowledged within a defined SLA, and tracks resolution steps. This reduces unplanned downtime and ensures consistent response to critical equipment failures.

2. Predictive maintenance approval and scheduling

Data flow: OpenText Internet of Things Platform ? OpenText Workflow Service ? OpenText Internet of Things Platform

IoT analytics can identify assets trending toward failure and trigger a maintenance request in Workflow Service. The workflow can route the request for approval, check production schedules, and coordinate a service window with operations. Once approved, the workflow can send the planned maintenance date back to the IoT platform so monitoring rules can be adjusted during the service period. This improves maintenance planning and minimizes disruption to operations.

3. Quality exception handling in manufacturing

Data flow: OpenText Internet of Things Platform ? OpenText Workflow Service

In a production line, IoT sensors can detect out-of-range conditions such as temperature drift, humidity variation, or machine calibration issues that may affect product quality. Workflow Service can launch a quality exception process, notify quality assurance teams, capture root-cause analysis, and require sign-off before production resumes. This creates a controlled process for handling defects and helps reduce scrap, rework, and compliance risk.

4. Utility asset inspection and field service coordination

Data flow: OpenText Internet of Things Platform ? OpenText Workflow Service

For utilities, IoT devices on transformers, pumps, or substations can generate alerts when operating thresholds are exceeded. Workflow Service can create inspection tasks, assign field crews based on location and skill, and track completion with supporting documentation. Managers gain visibility into open issues, while field teams receive structured work orders tied to real-time asset data.

5. Logistics exception management for connected fleets

Data flow: OpenText Internet of Things Platform ? OpenText Workflow Service

Telematics data from trucks, trailers, or containers can trigger workflows when temperature limits are breached, cargo doors open unexpectedly, or vehicles deviate from route. Workflow Service can notify logistics coordinators, open incident cases, and coordinate corrective actions with drivers, warehouse teams, and customer service. This helps protect sensitive shipments and improves response to delivery exceptions.

6. Compliance-driven incident review and audit trail

Data flow: Bi-directional

When IoT events indicate a safety, environmental, or operational incident, Workflow Service can manage the review process, collect approvals, and document corrective actions. The workflow can also push incident status and closure details back to the IoT platform for centralized monitoring and reporting. This supports auditability, strengthens compliance processes, and gives leadership a clear view of unresolved incidents.

7. Remote device onboarding and change control

Data flow: OpenText Workflow Service ? OpenText Internet of Things Platform

When a new device, sensor, or gateway is deployed, Workflow Service can manage the onboarding process, including request submission, security review, asset registration, and operational approval. After approval, the workflow can provision the device in the IoT platform and record ownership, location, and maintenance responsibility. This creates a controlled onboarding process and reduces configuration errors.

8. Cross-functional response to operational anomalies

Data flow: OpenText Internet of Things Platform ? OpenText Workflow Service

IoT alerts can be used to trigger coordinated workflows across operations, maintenance, safety, and customer support when an anomaly affects service delivery. Workflow Service can assign tasks to each team, track dependencies, and ensure that updates are captured in a single case record. This improves collaboration, shortens response time, and reduces the risk of missed handoffs during critical events.