Salsify - OpenText Legal Hold Integration and Automation

Common Integration Use Cases Between Salsify and OpenText Legal Hold

Below are practical integration scenarios that connect Salsify?s product content management and syndication capabilities with OpenText Legal Hold?s litigation preservation controls. These use cases focus on reducing legal risk, improving cross-functional coordination, and preserving product-related records when needed for compliance or disputes.

• 1. Preserve product content during litigation or regulatory review: When a product, brand claim, or packaging statement becomes subject to legal review, OpenText Legal Hold can place a hold on relevant Salsify records, including product descriptions, images, attribute histories, and approval notes. This prevents deletion or alteration of content that may be needed for eDiscovery or regulatory defense. Data flow: OpenText Legal Hold to Salsify.
• 2. Automatically identify custodians tied to product content decisions: Legal teams can use Salsify workflow and ownership data to identify the product managers, content editors, regulatory approvers, and agency users involved in creating or approving specific product records. OpenText Legal Hold can then assign holds to those custodians and track acknowledgment status. This reduces manual investigation and speeds up legal response. Data flow: Salsify to OpenText Legal Hold.
• 3. Freeze historical versions of product claims and assets: Salsify maintains rich product content and often versioned assets used across channels. If a claim, label, or image is challenged, OpenText Legal Hold can trigger preservation of the relevant version history so legal teams can reconstruct what was published, when it changed, and who approved it. This supports defensible audit trails and faster case preparation. Data flow: Bi-directional.
• 4. Hold content associated with disputed retailer syndication: If a retailer disputes product information, pricing-related content, or compliance statements syndicated from Salsify, OpenText Legal Hold can preserve the exact outbound content package sent to that retailer, including timestamps and channel-specific variants. This helps legal and commercial teams respond with evidence of what was distributed and when. Data flow: Salsify to OpenText Legal Hold.
• 5. Support product liability and recall investigations: In a product liability event or recall, legal teams can place a hold on all Salsify records related to affected SKUs, including ingredient statements, warnings, images, and channel-specific content. This ensures the organization retains the exact content used in market while investigation and remediation are underway. Data flow: OpenText Legal Hold to Salsify.
• 6. Preserve approval workflows for marketing and compliance signoff: Salsify approval workflows often capture who reviewed and approved product content before publication. OpenText Legal Hold can preserve these workflow records when there is a dispute over misleading claims, labeling errors, or compliance failures. This gives legal and compliance teams evidence of governance and decision-making. Data flow: Salsify to OpenText Legal Hold.
• 7. Trigger legal hold from product incident or content exception events: If Salsify detects a content exception, failed syndication, or a high-risk product attribute change, that event can be sent to OpenText Legal Hold for review. Legal teams can then decide whether the issue warrants preservation of related content and communications. This creates a faster bridge between operational content issues and legal risk management. Data flow: Salsify to OpenText Legal Hold.

These integrations are most valuable in regulated industries and consumer goods environments where product content, claims, and approvals may become evidence in litigation, audits, or regulatory inquiries. By connecting Salsify and OpenText Legal Hold, organizations can preserve critical product records without disrupting day-to-day content operations.