Spotify - OpenText Core Case Integration and Automation

Common Integration Use Cases Between Spotify and OpenText Core Case

• Podcast sponsorship inquiry and campaign case management
  When a brand launches a podcast sponsorship or audio ad campaign on Spotify, campaign requests, approvals, legal reviews, and performance issues can be routed into OpenText Core Case as a single case. Marketing, legal, and finance teams can collaborate on the same case record, with Spotify campaign data, creative assets, and approval notes attached for auditability and faster resolution.
• Audio content rights and compliance review
  For organizations distributing branded podcasts or audio content through Spotify, rights clearances, talent releases, music usage permissions, and compliance checks can be managed in OpenText Core Case. Spotify content metadata and publishing status can feed the case, while compliance teams update approvals, exceptions, and remediation tasks in OpenText to ensure only approved content is released.
• Customer support escalation for branded audio experiences
  If a listener, advertiser, or partner reports an issue with a branded playlist, podcast placement, or audio campaign on Spotify, the incident can automatically create a case in OpenText Core Case. Support teams can track the issue, assign ownership, attach evidence such as campaign IDs or playback logs, and coordinate resolution across media operations, ad operations, and account management.
• Advertising billing dispute resolution
  Disputes related to Spotify ad spend, impression delivery, or invoicing can be managed through OpenText Core Case. Billing records and campaign delivery summaries from Spotify can be linked to the case, enabling finance and ad operations teams to review discrepancies, request supporting documentation, and maintain a complete resolution history.
• Brand playlist governance and approval workflow
  Retail, hospitality, or franchise organizations using Spotify for branded in-store playlists can route playlist requests, regional variations, and content approvals into OpenText Core Case. Store operations, brand teams, and legal can review proposed playlists, document exceptions, and ensure the final approved playlist aligns with brand standards and licensing requirements.
• Podcast production issue tracking
  For companies using Spotify as a distribution channel for branded podcasts, production defects such as missing episodes, incorrect metadata, audio quality issues, or delayed publishing can be tracked in OpenText Core Case. The case can include episode assets, publishing timestamps, and stakeholder comments so content, IT, and marketing teams can resolve issues quickly and consistently.
• Partner and advertiser onboarding case management
  When new advertisers, agencies, or content partners are onboarded for Spotify campaigns, OpenText Core Case can manage the onboarding workflow, including contract review, tax documentation, brand safety checks, and account setup tasks. Spotify account and campaign identifiers can be synchronized into the case to provide a unified view of onboarding progress and outstanding requirements.