Syndigo - OpenText Core Case Integration and Automation

Common Integration Use Cases Between Syndigo and OpenText Core Case

Below are practical integration scenarios where Syndigo?s product content and syndication capabilities complement OpenText Core Case?s case-centric workflow management for investigations, reviews, and resolutions.

1. Product Content Defect Investigation and Resolution

Data flow: Syndigo to OpenText Core Case, with resolution updates back to Syndigo

When product content issues are detected on a retailer site or in internal quality checks, Syndigo can create a case in OpenText Core Case with the affected SKU, channel, missing attributes, image defects, or compliance gaps. The case team can investigate the issue, assign tasks to content owners, and track remediation steps. Once corrected, updated content can be republished from Syndigo and the case closed with an audit trail.

• Reduces time to resolve content errors across retail channels
• Improves accountability for content owners and approvers
• Creates a documented remediation history for recurring issues

2. Retailer Content Exception Management

Data flow: Syndigo to OpenText Core Case

Retailers often reject product content due to missing mandatory fields, formatting issues, or policy violations. Syndigo can send rejection details into OpenText Core Case to open a structured exception case for review. Business users can assess whether the issue requires content correction, retailer-specific exception handling, or supplier follow-up. This is especially useful for managing high-volume onboarding and seasonal assortment updates.

• Standardizes handling of retailer content rejections
• Speeds up exception review and decision-making
• Supports consistent communication across content, sales, and compliance teams

3. Product Recall and Safety Case Support

Data flow: Syndigo to OpenText Core Case, bi-directional for status updates

In the event of a product recall or safety concern, Syndigo can provide the authoritative product content, including item identifiers, packaging details, images, and channel distribution history. OpenText Core Case can use this information to manage the recall investigation, coordinate internal stakeholders, and track actions by market or retailer. Case updates can be synchronized back to Syndigo so content teams know which SKUs are under review or restricted from syndication.

• Improves speed and accuracy of recall response
• Provides a single case view for cross-functional coordination
• Helps prevent further distribution of impacted product content

4. Compliance Review for Regulated Product Content

Data flow: Syndigo to OpenText Core Case

For regulated categories such as food, cosmetics, supplements, or chemicals, Syndigo can trigger a case when content fails compliance checks or requires manual approval. OpenText Core Case manages the review workflow, capturing evidence, approvals, and exceptions. Compliance teams can review claims, ingredient statements, warnings, and label assets before content is syndicated to trading partners.

• Supports controlled approval of regulated product information
• Reduces risk of non-compliant content reaching retailers
• Creates a traceable approval record for audits

5. Supplier and Brand Onboarding Issue Management

Data flow: OpenText Core Case to Syndigo, with status feedback from Syndigo

During supplier or brand onboarding, OpenText Core Case can manage issues such as missing product attributes, incomplete digital assets, or unresolved master data conflicts. Once the case is assigned, content teams can update the required product information in Syndigo. Syndigo then confirms when the content package is complete and ready for syndication, allowing onboarding teams to track progress without manual follow-up.

• Improves onboarding throughput for new suppliers and brands
• Reduces back-and-forth between operations and content teams
• Ensures only complete content is released to downstream channels

6. Customer Support Escalation for Product Content Questions

Data flow: OpenText Core Case to Syndigo

Customer support teams often receive escalations about product dimensions, ingredients, usage instructions, or image discrepancies. OpenText Core Case can route these inquiries to content operations by linking the case to the relevant Syndigo product record. Content specialists can verify the authoritative product data, correct inaccuracies if needed, and respond with a consistent answer across all channels.

• Improves response quality for customer and retailer inquiries
• Ensures support teams use approved product content
• Helps identify recurring content gaps that drive support volume

7. Content Quality Audit and Remediation Workflow

Data flow: Syndigo to OpenText Core Case

Syndigo content quality scores, completeness checks, and channel-specific validation results can be used to open cases for remediation when thresholds are not met. OpenText Core Case assigns tasks to the appropriate product, marketing, legal, or regulatory stakeholders. This creates a formal workflow for fixing incomplete or inconsistent content before it impacts digital shelf performance.

• Turns content quality findings into actionable work
• Improves governance across product content teams
• Helps prioritize remediation based on business impact

8. Audit Trail for Content-Driven Business Decisions

Data flow: Bi-directional

When product content changes affect claims, packaging, or channel availability, OpenText Core Case can store the business rationale, approvals, and supporting documents while Syndigo holds the final approved content version. Together, the platforms provide a complete record of what changed, who approved it, and why. This is valuable for audits, disputes, and internal governance reviews.

• Provides end-to-end traceability for content decisions
• Supports audit readiness and regulatory defensibility
• Reduces risk from undocumented content changes