Syndigo - OpenText File 360 Integration and Automation

Common Integration Use Cases Between Syndigo and OpenText File 360

1. Secure supplier content intake for product onboarding

Flow: OpenText File 360 ? Syndigo

Suppliers, agencies, and internal brand teams can upload product images, spec sheets, compliance documents, and packaging files into OpenText File 360, where access is controlled and activity is audited. Approved assets are then transferred into Syndigo for product record enrichment and digital asset management.

• Reduces email-based file exchange and version confusion
• Creates a governed intake process for external contributors
• Speeds up onboarding of new SKUs and seasonal items

2. Controlled distribution of product content to retailers and trading partners

Flow: Syndigo ? OpenText File 360

When product content packages, line reviews, or retailer-specific asset bundles need to be shared with external stakeholders, Syndigo can publish finalized files to OpenText File 360 for secure access. This gives trading partners a controlled way to retrieve approved content without exposing internal systems.

• Supports secure sharing of high-value product content
• Provides audit trails for who accessed what and when
• Helps maintain consistency across retailer submissions

3. Centralized approval workflow for product images and marketing assets

Flow: Bi-directional

Creative teams can store draft images, packaging artwork, and promotional files in OpenText File 360 for review and approval. Once approved, the final assets are pushed into Syndigo to be linked to the correct product records and syndicated to commerce channels.

• Improves collaboration between marketing, legal, and product teams
• Ensures only approved assets are published downstream
• Reduces the risk of outdated or non-compliant content being syndicated

4. Compliance document management for regulated product categories

Flow: OpenText File 360 ? Syndigo

For categories such as food, health, beauty, or chemicals, compliance documents like certificates, safety data sheets, and regulatory declarations can be stored in OpenText File 360 and linked to product records in Syndigo. This creates a governed process for attaching supporting documentation to product content.

• Helps teams maintain traceability for regulated content
• Supports faster response to retailer or audit requests
• Reduces manual searching across shared drives and inboxes

5. Retailer-specific content package delivery

Flow: Syndigo ? OpenText File 360

Brand teams can assemble retailer-specific content packages in Syndigo, including images, product descriptions, and supporting documents, then deliver them to OpenText File 360 for secure partner access. This is useful when a retailer requires a controlled file exchange process rather than direct syndication.

• Adapts to partner workflows that rely on secure file portals
• Improves consistency in retailer submissions
• Reduces manual reformatting and ad hoc file transfers

6. Exception handling for missing or incomplete product assets

Flow: Syndigo ? OpenText File 360

When Syndigo identifies missing images, incomplete specifications, or low-quality assets, it can trigger a request for the needed files through OpenText File 360. Contributors upload the corrected materials into the secure repository, and the updated content is then synchronized back into Syndigo for validation and publication.

• Shortens remediation cycles for incomplete product records
• Creates a structured process for content corrections
• Improves digital shelf readiness and content completeness

7. Audit-ready archive of published product content

Flow: Syndigo ? OpenText File 360

Final published product content, including approved images, descriptions, and retailer submissions, can be archived in OpenText File 360 for long-term retention and audit support. This gives compliance, legal, and operations teams a secure record of what was shared externally and when.

• Supports governance and retention requirements
• Provides evidence for disputes or retailer inquiries
• Helps standardize content archiving across business units