Threekit - OpenText Active Community - Trading Grid Integration and Automation

Common Integration Use Cases Between Threekit and OpenText Active Community - Trading Grid

Threekit and OpenText Active Community - Trading Grid complement each other well in organizations that sell configurable products through a large partner network. Threekit manages the visual configuration, pricing presentation, and product asset experience, while Trading Grid supports structured collaboration with distributors, dealers, suppliers, and other trading partners. Together, they can improve partner readiness, reduce order errors, and speed up issue resolution across the quote-to-order process.

1. Partner product launch and content readiness coordination

Data flow: Threekit to OpenText Active Community - Trading Grid

When a new configurable product, finish, or accessory is launched in Threekit, the approved visual assets, configuration rules, and product availability details can be published to Trading Grid for partner review. Channel managers and dealers can access the latest 3D views, configuration guides, and launch documentation in one shared community space.

• Reduces delays in partner onboarding for new product launches
• Ensures dealers and distributors use approved visuals and configuration options
• Improves consistency across partner-facing sales channels

2. Dealer issue resolution for product configuration discrepancies

Data flow: Bi-directional

If a dealer encounters a mismatch between a configured product shown in Threekit and the orderable SKU in the trading network, a case can be created in Trading Grid with the exact configuration details, screenshots, and asset references from Threekit. Product operations or merchandising teams can review the issue, correct the configuration mapping, and send the resolution back to the partner community.

• Speeds up resolution of configuration and pricing disputes
• Creates a traceable record of the exact visual configuration involved
• Reduces order rework caused by incorrect product selections

3. Shared approval workflow for partner-specific product variants

Data flow: Threekit to OpenText Active Community - Trading Grid, then back to Threekit

For partner-exclusive colors, trims, bundles, or branded variants, Threekit can generate the visual configuration while Trading Grid manages partner review and approval. Once a trading partner approves the variant, the approval status and supporting comments can be returned to Threekit so the configuration can be released to the partner portal or commerce channel.

• Supports controlled rollout of partner-specific assortments
• Improves governance over custom or limited-distribution products
• Shortens approval cycles across merchandising, sales, and partner teams

4. Order exception handling with visual evidence

Data flow: OpenText Active Community - Trading Grid to Threekit

When a trading partner submits an order exception, such as a non-standard configuration, missing option, or special finish request, the case in Trading Grid can link directly to the relevant Threekit configuration or image set. Operations teams can quickly verify whether the requested combination is valid, supported, or requires a custom quote.

• Improves accuracy in exception handling and special-order review
• Reduces back-and-forth between sales, operations, and partners
• Helps prevent invalid orders from moving downstream

5. Partner training and enablement for configurable products

Data flow: Threekit to OpenText Active Community - Trading Grid

Threekit can provide interactive 3D product experiences, AR views, and configuration examples that are embedded into Trading Grid as training and enablement content. Partners can use these assets to learn how to sell complex products, explain option differences to customers, and reduce quoting mistakes.

• Improves partner sales effectiveness for complex product lines
• Reduces training time for new dealers and distributors
• Increases confidence in selling configurable products

6. Product content governance and version control across the partner network

Data flow: Bi-directional

Threekit can act as the source of approved visual product content, while Trading Grid distributes versioned documents, partner notices, and change requests. If a product image, configuration rule, or option set changes in Threekit, Trading Grid can notify partners and collect acknowledgements to ensure everyone is working from the same version.

• Prevents partners from using outdated product visuals or configuration rules
• Supports auditability for regulated or highly controlled product lines
• Improves alignment between product, sales, and channel operations

7. Collaborative resolution of supply or availability changes

Data flow: OpenText Active Community - Trading Grid to Threekit

If a supplier delay or inventory constraint affects a configurable component, Trading Grid can notify the relevant business teams and trigger updates to Threekit product availability or configuration logic. This helps ensure that partners only see options that are currently sellable and supported.

• Reduces the risk of selling unavailable components or variants
• Improves customer experience by keeping product options current
• Aligns supply chain changes with front-end product presentation

8. Escalation management for high-value custom orders

Data flow: Bi-directional

For complex, high-value orders that require multiple partner approvals, Threekit can capture the exact product configuration and visual output, while Trading Grid manages the collaboration thread among sales, operations, engineering, and the trading partner. All stakeholders can review the same configuration evidence, comments, and decision history before the order is finalized.

• Supports faster approval of custom or enterprise orders
• Creates a single collaboration record for cross-functional teams
• Reduces errors in handoffs between sales and fulfillment