Threekit - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between Threekit and OpenText Internet of Things Platform

1. Connected Product Visualization for Smart Equipment Sales

Data flow: OpenText Internet of Things Platform ? Threekit

Manufacturers of connected equipment such as industrial appliances, HVAC systems, or smart furniture can send live device telemetry and configuration data from OpenText Internet of Things Platform into Threekit to power accurate product visualization. Sales and customer teams can display the exact model, installed sensors, available options, and current configuration in 3D during the buying process.

Business value: Improves quote accuracy, reduces configuration errors, and helps sales teams present complex products in a more understandable way.

2. Real-Time Asset Status Visualization for Service and Support Teams

Data flow: OpenText Internet of Things Platform ? Threekit

For field service and customer support, IoT device health, usage, and status data can be surfaced in Threekit visual experiences to show whether a connected product is operating normally, needs maintenance, or has a specific component issue. This is especially useful for service portals where technicians or customers need a visual representation of the asset they are troubleshooting.

Business value: Speeds diagnosis, improves first-time fix rates, and reduces time spent interpreting technical data.

3. Personalized Product Configuration Based on Device Data

Data flow: OpenText Internet of Things Platform ? Threekit

IoT data can be used to tailor the visual configuration shown to a customer or account manager. For example, a fleet operator viewing a connected vehicle, kiosk, or machine can see the current installed features, usage-based recommendations, or upgrade options in Threekit based on telemetry collected by OpenText Internet of Things Platform.

Business value: Supports upsell and cross-sell opportunities while ensuring recommendations are grounded in actual asset usage.

4. Visual Spare Parts and Replacement Planning

Data flow: OpenText Internet of Things Platform ? Threekit

When IoT sensors detect wear, failure patterns, or component degradation, OpenText Internet of Things Platform can trigger a visual parts experience in Threekit that highlights the affected component on a 3D model. Procurement, service, and operations teams can quickly identify the exact replacement part and validate compatibility before ordering.

Business value: Reduces parts selection mistakes, shortens maintenance cycles, and improves inventory planning.

5. Interactive Customer Portals for Connected Products

Data flow: Bi-directional

Customer portals can combine Threekit?s interactive 3D product views with OpenText Internet of Things Platform?s live device data. Customers can inspect the product visually, review current operating status, and explore available upgrades or accessories. In return, customer selections in Threekit can be sent back to enterprise systems through OpenText Internet of Things Platform workflows for fulfillment or service activation.

Business value: Creates a more useful self-service experience and reduces dependency on support teams.

6. Digital Twin Style Sales and Operations Collaboration

Data flow: OpenText Internet of Things Platform ? Threekit, with optional feedback to enterprise systems

For high-value assets such as industrial machinery, logistics equipment, or utility devices, OpenText Internet of Things Platform can provide live operational data that is mapped to a Threekit visual model. Sales, operations, and account management teams can use the same visual asset to review current performance, installed options, and lifecycle status during renewal, expansion, or service planning discussions.

Business value: Aligns commercial and operational teams around a shared view of the asset and improves account planning.

7. Warranty and Service Contract Upsell Based on Usage Patterns

Data flow: OpenText Internet of Things Platform ? Threekit

Usage intensity, environmental conditions, and fault trends from OpenText Internet of Things Platform can trigger Threekit experiences that show recommended warranty extensions, service packages, or preventive maintenance options tied to the exact product configuration. This is useful in post-sale customer journeys where the visual product model helps explain why a specific service plan is relevant.

Business value: Increases service revenue and improves customer understanding of maintenance needs.

8. Manufacturing and Launch Readiness for Connected Product Lines

Data flow: Threekit ? OpenText Internet of Things Platform, and OpenText Internet of Things Platform ? Threekit

During product launch or manufacturing ramp-up, Threekit can provide the approved visual configuration library for each product variant, while OpenText Internet of Things Platform validates that the connected device data model aligns with the released configuration. This helps operations teams ensure that what is being manufactured, monitored, and sold is consistent across systems.

Business value: Reduces launch defects, improves master data consistency, and supports smoother coordination between product, manufacturing, and digital commerce teams.