Confluence - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between Confluence and OpenText Core Experience Insights

1. Measure Confluence Knowledge Base Adoption and Content Effectiveness

Data flow: Confluence to OpenText Core Experience Insights

Track page views, search behavior, time on page, and repeat visits for Confluence spaces such as HR policies, IT help articles, onboarding guides, and product documentation. OpenText Core Experience Insights can identify which pages are heavily used, which content is ignored, and where users abandon their search journey.

• Identify the most valuable knowledge articles and templates
• Detect outdated or low-performing pages that need revision
• Improve self-service support by optimizing content based on usage patterns

Business value: Reduces support tickets, improves employee self-service, and helps content owners prioritize documentation updates based on actual usage.

2. Optimize Internal Portal and Digital Workplace Content

Data flow: Confluence to OpenText Core Experience Insights

Use Confluence as the source of internal documentation for a digital workplace portal, then analyze how employees interact with embedded Confluence pages, knowledge articles, and project spaces. OpenText Core Experience Insights can reveal which departments engage most with specific content and where navigation or content structure creates friction.

• Measure engagement by team, region, or business unit
• Spot content discovery issues in large Confluence spaces
• Refine page hierarchy, labels, and navigation paths

Business value: Improves employee experience, increases content findability, and supports continuous improvement of the digital workplace.

3. Track Onboarding Journey Completion and Content Gaps

Data flow: Confluence to OpenText Core Experience Insights

Organizations often use Confluence to host onboarding checklists, training guides, and role-specific playbooks. OpenText Core Experience Insights can monitor how new hires interact with these materials, showing which pages are completed, revisited, or skipped.

• Measure onboarding content consumption by role or location
• Identify steps where new hires need additional guidance
• Compare onboarding engagement across teams or cohorts

Business value: Shortens ramp-up time, improves onboarding consistency, and helps HR and enablement teams close content gaps.

4. Improve Confluence Search and Information Architecture

Data flow: Confluence to OpenText Core Experience Insights

Analyze search terms, zero-result queries, and navigation paths within Confluence to understand how users look for information. OpenText Core Experience Insights can surface patterns that indicate poor tagging, unclear page titles, or weak space organization.

• Identify common search terms that do not return useful results
• Reorganize spaces based on user behavior
• Standardize page naming and metadata to improve discoverability

Business value: Reduces wasted time searching for information and improves knowledge reuse across the enterprise.

5. Monitor Adoption of Process and Policy Documentation

Data flow: Confluence to OpenText Core Experience Insights

Compliance, legal, operations, and quality teams often publish policies and procedures in Confluence. OpenText Core Experience Insights can show whether employees are actually reading and returning to these documents, helping organizations validate adoption of critical process content.

• Track engagement with mandatory policy pages
• Identify teams that are not accessing required procedures
• Support audits with evidence of document usage and reach

Business value: Strengthens governance, improves compliance visibility, and ensures operational procedures are being consumed by the right audiences.

6. Prioritize Documentation Improvements for Product and Engineering Teams

Data flow: Confluence to OpenText Core Experience Insights

Product, engineering, and support teams use Confluence for release notes, technical specs, and troubleshooting guides. OpenText Core Experience Insights can show which documents are most referenced by internal teams or customers, helping prioritize updates and identify content that drives support deflection.

• Measure usage of release notes and technical documentation
• Find documentation that correlates with reduced support requests
• Highlight content that needs clearer structure or more detail

Business value: Improves documentation quality, supports faster issue resolution, and reduces pressure on support and engineering teams.

7. Create a Closed-Loop Content Improvement Workflow

Data flow: Bi-directional

Use OpenText Core Experience Insights to identify underperforming Confluence content, then route findings back to content owners in Confluence for review, editing, and approval. This creates a continuous improvement loop for knowledge management and internal communications.

• Flag pages with low engagement or high exit rates
• Assign content review tasks to page owners
• Track whether updates improve engagement after publication

Business value: Establishes a measurable content governance process and ensures Confluence remains accurate, relevant, and useful over time.

8. Support Change Management and Internal Communications Measurement

Data flow: Confluence to OpenText Core Experience Insights

When organizations launch new policies, tools, or operating models, Confluence is often used to publish supporting materials. OpenText Core Experience Insights can measure how well employees engage with change-related content and whether communication efforts are reaching the intended audience.

• Track engagement with change announcements and FAQs
• Compare adoption across business units
• Identify content formats that drive better engagement

Business value: Improves change adoption, helps internal communications teams prove impact, and enables more targeted follow-up where engagement is low.