Consonance - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between Consonance and OpenText Core Experience Insights

Consonance manages the end-to-end publishing lifecycle for book publishers, while OpenText Core Experience Insights measures how users interact with content and applications. Together, they can help publishing teams understand how internal teams use publishing workflows, identify friction points, and improve operational performance across editorial, production, rights, and metadata processes.

1. Publishing Workflow Adoption and Bottleneck Analysis

Data flow: Consonance to OpenText Core Experience Insights

Send user activity data from Consonance into OpenText Core Experience Insights to measure how editorial, production, and rights teams use key workflow steps such as manuscript review, metadata updates, approvals, and delivery milestones. This helps publishers identify where work slows down, which screens or tasks are underused, and which teams need additional training or process redesign.

• Track time spent in each publishing stage
• Identify repeated rework or approval delays
• Compare adoption across imprints, regions, or teams

2. Metadata Entry and Quality Improvement

Data flow: Consonance to OpenText Core Experience Insights

Integrate metadata editing activity from Consonance into OpenText Core Experience Insights to analyze how users complete title metadata fields, rights information, and format-specific attributes. The publisher can then detect fields that are frequently left incomplete, edited multiple times, or cause user drop-off, improving metadata accuracy before titles are distributed to retailers and industry databases.

• Measure completion rates for required metadata fields
• Spot patterns in correction-heavy records
• Support targeted guidance for metadata specialists

3. Rights Workflow Usage and Compliance Monitoring

Data flow: Consonance to OpenText Core Experience Insights

Capture rights-related workflow interactions from Consonance to understand how rights teams manage permissions, subsidiary rights, and contract-linked tasks. OpenText Core Experience Insights can reveal whether rights approvals are being completed on time, where users hesitate, and which rights processes create the most operational friction. This supports better compliance and faster rights decision-making.

• Monitor turnaround time for rights approvals
• Identify overdue or stalled rights tasks
• Improve visibility into rights team workload

4. Production and Release Readiness Performance Dashboard

Data flow: Consonance to OpenText Core Experience Insights

Feed production workflow events from Consonance into OpenText Core Experience Insights to create dashboards showing how efficiently titles move from editorial sign-off through design, production, and publication. Publishing operations leaders can use this to compare release readiness across formats such as print, digital, and audio, and to identify recurring delays in handoffs between teams.

• Track cycle time from manuscript acceptance to publication
• Compare performance by format or imprint
• Highlight bottlenecks in design or production handoffs

5. User Experience Optimization for Publishing Teams

Data flow: Consonance to OpenText Core Experience Insights

Use OpenText Core Experience Insights to analyze how editors, project managers, and production staff navigate Consonance screens and tasks. If users repeatedly abandon certain forms, search for the same records, or take longer than expected to complete routine actions, the publisher can simplify workflows, redesign interfaces, or adjust permissions to improve productivity.

• Measure task completion rates by role
• Identify confusing navigation paths
• Support continuous improvement of the Consonance user experience

6. Training and Change Management for New Publishing Processes

Data flow: Consonance to OpenText Core Experience Insights

When new publishing workflows, templates, or approval steps are introduced in Consonance, OpenText Core Experience Insights can measure how quickly teams adopt the changes and where they struggle. This gives operations and training teams evidence to refine onboarding materials, target coaching, and reduce resistance during process changes.

• Compare adoption before and after workflow changes
• Identify teams needing additional support
• Measure whether training improves task completion

7. Cross-Team Operational Reporting for Publishing Leadership

Data flow: Bi-directional, with Consonance providing workflow data and OpenText Core Experience Insights providing usage analytics

Combine Consonance workflow data with OpenText Core Experience Insights usage metrics to give publishing leadership a unified view of operational health. Leaders can see not only whether titles are progressing on schedule, but also whether the teams responsible for those titles are using the system effectively. This supports better planning, resource allocation, and process governance across editorial, production, and rights functions.

• Correlate system usage with publishing throughput
• Link adoption metrics to operational outcomes
• Support executive reporting and process improvement initiatives