OpenText Cloud Fax - TransPerfect Integration and Automation

Common Integration Use Cases Between OpenText Cloud Fax and TransPerfect

1. Multilingual fax distribution for regulated customer communications

Data flow: TransPerfect ? OpenText Cloud Fax

Organizations can translate customer notices, consent forms, policy updates, and compliance letters in TransPerfect, then automatically send the approved language versions through OpenText Cloud Fax to recipients who still require fax delivery. This is especially useful in healthcare, insurance, legal, and government workflows where fax remains an accepted or required channel.

Business value: Reduces manual rework, ensures language accuracy before distribution, and supports compliant delivery across multiple regions and customer segments.

2. Inbound fax intake for translation and localization review

Data flow: OpenText Cloud Fax ? TransPerfect

Inbound faxed documents such as contracts, medical records, claims forms, or regulatory submissions can be routed from OpenText Cloud Fax into TransPerfect for translation, localization, or linguistic review. Once completed, the translated version can be returned to the originating business process or document repository.

Business value: Speeds up handling of multilingual inbound documents, reduces manual scanning and forwarding, and improves turnaround time for cross-border operations.

3. Fax-based approval workflow for translated legal and compliance documents

Data flow: TransPerfect ? OpenText Cloud Fax

After translation and quality review in TransPerfect, final documents such as legal agreements, policy acknowledgements, or compliance notices can be faxed for formal approval or signature using OpenText Cloud Fax. This supports organizations that still rely on fax as a legally accepted communication method for certain stakeholders.

Business value: Creates a controlled approval path, preserves auditability, and helps teams manage documents that require both language services and regulated delivery.

4. Multilingual claims and case document exchange with external partners

Data flow: Bi-directional

Insurance carriers, healthcare providers, and public sector agencies can send faxed documents into TransPerfect for translation, then fax the translated output back to external partners, claimants, or counterpart organizations. This is useful when one party operates in a different language and fax is still the preferred or mandated exchange method.

Business value: Improves communication with external stakeholders, reduces delays caused by language barriers, and supports consistent document handling across jurisdictions.

5. Translation request initiation from faxed source documents

Data flow: OpenText Cloud Fax ? TransPerfect

When a fax arrives containing a document that needs localization, OpenText Cloud Fax can trigger a translation request in TransPerfect with the fax image or PDF attached. Teams can classify the document by language, priority, and business unit, then route it to the appropriate linguists or workflow queue.

Business value: Eliminates manual intake steps, accelerates translation kickoff, and helps centralize multilingual document processing for shared service teams.

6. Localized outbound fax campaigns for global operations

Data flow: TransPerfect ? OpenText Cloud Fax

Business units can prepare localized versions of operational notices, appointment reminders, onboarding instructions, or policy updates in TransPerfect and then distribute them through OpenText Cloud Fax to regional offices, vendors, or customers who require fax delivery. This is useful for organizations with mixed communication preferences across countries.

Business value: Enables consistent messaging in local languages, supports regional compliance needs, and reduces the effort required to manage multiple document versions.

7. Archival of translated fax records for compliance and audit

Data flow: OpenText Cloud Fax ? TransPerfect

Faxed documents that have been translated or localized can be stored with both the original and translated versions for audit, legal review, or records management. TransPerfect can provide the translated content while OpenText Cloud Fax preserves transmission details, timestamps, and delivery confirmation for the complete document history.

Business value: Strengthens compliance documentation, supports legal defensibility, and gives teams a clear record of what was sent, received, and translated.

8. Multilingual exception handling for urgent fax communications

Data flow: Bi-directional

For urgent cases such as patient instructions, legal notices, or government correspondence, a fax received in one language can be sent to TransPerfect for rapid translation, then returned through OpenText Cloud Fax to the intended recipient or internal escalation team. This creates a fast exception workflow for time-sensitive communications that cannot wait for standard document processing.

Business value: Improves response times, reduces operational bottlenecks, and helps organizations manage critical multilingual communications without adding manual coordination overhead.