OpenText Core Experience Insights - ArchivesSpace Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and ArchivesSpace

OpenText Core Experience Insights helps organizations understand how users interact with content and applications, while ArchivesSpace manages archival descriptions, collections, and access workflows. Together, they can connect usage analytics with archival operations to improve discovery, adoption, and service quality across libraries, museums, universities, and cultural heritage organizations.

1. Measure archive discovery and search effectiveness

Data flow: OpenText Core Experience Insights to ArchivesSpace

Track how researchers, staff, and public users interact with archival finding aids, collection pages, and search results. Use engagement data such as search terms, click paths, bounce rates, and time spent on records to identify where users struggle to find relevant materials. ArchivesSpace teams can then refine metadata, improve subject terms, and restructure finding aids to increase discoverability and reduce failed searches.

2. Prioritize metadata cleanup based on user behavior

Data flow: OpenText Core Experience Insights to ArchivesSpace

Use analytics to identify which collections receive the most traffic but also the highest abandonment or low engagement. Archives staff can prioritize those records for metadata enrichment, authority control updates, and description improvements. This creates a practical workflow for focusing limited archival processing resources on the materials that have the greatest user demand and the most visible usability issues.

3. Monitor adoption of new digital collections and finding aids

Data flow: Bi-directional

When ArchivesSpace publishes new collections or updated finding aids, OpenText Core Experience Insights can measure whether users are actually accessing and using them. In return, ArchivesSpace can provide collection context, publication dates, and record identifiers to segment analytics by collection type or project. This helps archives teams evaluate whether new content launches are reaching intended audiences and whether additional promotion or interface changes are needed.

4. Improve staff workflows for archival processing and review

Data flow: OpenText Core Experience Insights to ArchivesSpace

Internal staff using ArchivesSpace for accessioning, description, and review can be monitored for workflow friction points such as repeated navigation steps, slow task completion, or frequent help requests. Insights can reveal where training is needed or where the interface and process design should be adjusted. This is especially useful for large institutions with distributed processing teams and standardized archival workflows.

5. Support evidence-based collection development and digitization planning

Data flow: OpenText Core Experience Insights to ArchivesSpace

Analyze which archival collections, topics, or formats attract the most attention from researchers and the public. ArchivesSpace can use this information to guide digitization priorities, preservation planning, and outreach decisions. For example, collections with high search volume but low access due to physical-only formats can be flagged for digitization or enhanced access planning.

6. Track the impact of interface or taxonomy changes

Data flow: Bi-directional

When ArchivesSpace changes collection descriptions, subject headings, or navigation structures, OpenText Core Experience Insights can compare user behavior before and after the change. ArchivesSpace provides the record-level and taxonomy context needed to isolate the affected collections. This makes it possible to validate whether changes improved search success, reduced user drop-off, or increased engagement with archival materials.

7. Create targeted user support and training for archival researchers

Data flow: OpenText Core Experience Insights to ArchivesSpace

Usage patterns can reveal where external researchers repeatedly encounter difficulty, such as advanced search filters, hierarchical navigation, or request workflows. ArchivesSpace administrators can use these insights to create targeted help content, research guides, and training materials for specific user groups. This reduces support burden and improves self-service access to archival resources.

Overall, integrating OpenText Core Experience Insights with ArchivesSpace gives archival organizations a closed-loop improvement model: ArchivesSpace manages the content and workflows, while OpenText Core Experience Insights shows how those assets are actually used. The result is better discovery, stronger user engagement, and more efficient archival operations.