OpenText Core Experience Insights - Centric Software Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and Centric

OpenText Core Experience Insights helps organizations measure how users interact with content and applications, while Centric supports product lifecycle management for design-driven industries. Together, they can connect product development workflows with usage analytics, helping teams improve adoption, collaboration, and process efficiency across the product lifecycle.

1. Measure Centric User Adoption Across Product Development Teams

Data flow: Centric to OpenText Core Experience Insights

Track how designers, product managers, merchandisers, and sourcing teams use Centric features such as task management, product data views, approvals, and collaboration spaces. OpenText Core Experience Insights can identify which functions are heavily used, which are underutilized, and where users encounter friction.

• Identify training needs by role or region
• Detect low adoption of critical PLM workflows
• Support continuous improvement of Centric configurations

Business value: Improves PLM adoption and helps teams optimize Centric based on real usage patterns.

2. Analyze Workflow Bottlenecks in Product Development and Approval Processes

Data flow: Centric to OpenText Core Experience Insights

Capture interaction data from product development workflows such as sample approvals, material reviews, specification updates, and launch readiness checks. OpenText Core Experience Insights can reveal where users pause, abandon tasks, or repeatedly revisit steps, helping operations teams pinpoint bottlenecks.

• Reduce delays in design and approval cycles
• Improve handoffs between design, sourcing, and quality teams
• Support faster time to market

Business value: Shortens cycle times by exposing process friction in high-value product workflows.

3. Evaluate the Effectiveness of Product Data Collaboration Features

Data flow: Centric to OpenText Core Experience Insights

Centric is used to manage product data and collaboration across teams. By sending usage metrics to OpenText Core Experience Insights, organizations can assess whether teams are actively using shared product records, comments, version history, and task assignments as intended.

• Measure collaboration intensity across departments
• Identify teams relying on offline or manual workarounds
• Improve governance around product data usage

Business value: Strengthens collaboration and reduces process fragmentation across product teams.

4. Correlate Training Completion with Real System Usage

Data flow: Bi-directional

Use Centric user and role data together with OpenText Core Experience Insights usage analytics to compare training participation against actual system behavior. This helps learning and development teams determine whether training programs are translating into effective platform usage.

• Link training cohorts to Centric adoption metrics
• Identify users who need targeted reinforcement
• Validate onboarding effectiveness after Centric rollouts

Business value: Improves training ROI and ensures users are prepared to work effectively in Centric.

5. Prioritize Enhancements Based on High-Impact User Journeys

Data flow: Centric to OpenText Core Experience Insights

OpenText Core Experience Insights can highlight the most frequently used Centric journeys, such as creating a product line, updating technical specifications, or managing seasonal assortments. Product owners can use this data to prioritize enhancements that affect the largest number of users or the most critical business processes.

• Focus development effort on high-value workflows
• Reduce time spent on low-impact feature requests
• Align platform improvements with business priorities

Business value: Supports data-driven product roadmap decisions for Centric optimization.

6. Monitor Adoption of New Centric Releases and Configuration Changes

Data flow: Centric to OpenText Core Experience Insights

After Centric upgrades or configuration changes, OpenText Core Experience Insights can track whether users are successfully adopting new screens, fields, or workflow steps. This is especially useful when new product development processes are introduced across global teams.

• Measure impact of release changes on user behavior
• Detect confusion after UI or process updates
• Support post-release stabilization efforts

Business value: Reduces disruption from platform changes and improves release management.

7. Support Executive Reporting on PLM Effectiveness

Data flow: Centric to OpenText Core Experience Insights

Combine Centric operational data with OpenText Core Experience Insights analytics to create executive dashboards showing platform adoption, workflow completion trends, and collaboration effectiveness. This gives leadership a clearer view of how well the PLM environment supports product development goals.

• Track usage trends by business unit or geography
• Show progress on digital transformation initiatives
• Link system usage to operational performance indicators

Business value: Provides leadership with measurable evidence of PLM value and process maturity.