OpenText Core Experience Insights - Microsoft Teams Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and Microsoft Teams

1. Share adoption and engagement dashboards in Teams for faster action

Data flow: OpenText Core Experience Insights ? Microsoft Teams

Publish usage dashboards, engagement trends, and adoption scores from OpenText Core Experience Insights into dedicated Microsoft Teams channels for business owners, IT, and change management teams. This gives stakeholders immediate visibility into which content, applications, or workflows are being used and where adoption is lagging.

• Operations teams receive weekly insight summaries in Teams
• Managers can discuss low-adoption areas directly in channel conversations
• Action items can be assigned without leaving the collaboration space

Business value: Speeds up decision-making and helps teams respond quickly to user behavior trends.

2. Trigger Teams alerts when engagement drops below target thresholds

Data flow: OpenText Core Experience Insights ? Microsoft Teams

Configure automated Teams notifications when usage metrics fall below defined thresholds, such as declining logins, low document engagement, or reduced completion rates for a digital process. Alerts can be routed to the relevant service owner or business team for immediate review.

• Notify content owners when a knowledge portal is underused
• Alert training teams when a new application release shows poor adoption
• Escalate to support teams when engagement drops sharply after a change

Business value: Enables proactive intervention before adoption issues become larger operational problems.

3. Collaborate on experience improvement initiatives using insight-driven Teams channels

Data flow: OpenText Core Experience Insights ? Microsoft Teams

Use OpenText Core Experience Insights to identify friction points in user journeys, then push those findings into a Teams channel dedicated to experience improvement. Product owners, process owners, and support staff can review the data, discuss root causes, and coordinate remediation tasks.

• Share top pain points from user interaction analytics
• Discuss recommended changes to content, navigation, or workflow steps
• Track improvement actions in Teams alongside the insight data

Business value: Creates a structured feedback loop for continuous improvement across digital workplace initiatives.

4. Route content performance insights to content governance teams

Data flow: OpenText Core Experience Insights ? Microsoft Teams

Send content performance metrics, such as views, completion rates, and abandonment patterns, to Teams channels used by content governance, communications, or knowledge management teams. This helps teams decide which content should be updated, retired, or promoted.

• Identify outdated documents with low engagement
• Highlight high-performing content for reuse
• Coordinate content refresh cycles with subject matter experts

Business value: Improves content quality and ensures users see relevant, high-value information.

5. Use Teams discussions to validate insight findings and prioritize fixes

Data flow: Bi-directional

OpenText Core Experience Insights can surface behavioral data, while Microsoft Teams provides the collaboration layer for validation and prioritization. Teams users can discuss whether a usage drop is caused by process design, training gaps, or technical issues, then agree on the next steps.

• Insight reports are shared into Teams for review
• Teams comments capture business context behind the metrics
• Agreed actions are fed back into improvement plans

Business value: Combines quantitative analytics with operational context to improve decision quality.

6. Support change management for new digital workplace rollouts

Data flow: OpenText Core Experience Insights ? Microsoft Teams

After launching a new portal, application, or workflow, use OpenText Core Experience Insights to monitor adoption and send progress updates into Teams. Change managers and project teams can review whether users are engaging as expected and adjust communications or training accordingly.

• Track adoption by department or user group
• Share post-launch performance updates in Teams
• Coordinate targeted training based on observed usage gaps

Business value: Improves rollout success and reduces the risk of low adoption after go-live.

7. Create a cross-functional review cadence for experience metrics

Data flow: OpenText Core Experience Insights ? Microsoft Teams

Automate the distribution of recurring insight reports into Teams for weekly or monthly service reviews. This supports a consistent operating rhythm for digital workplace, customer experience, and application support teams.

• Standardize KPI reviews in a shared Teams channel
• Use meeting threads to capture decisions and follow-up tasks
• Maintain a searchable history of performance discussions

Business value: Strengthens governance and keeps improvement efforts aligned across teams.

8. Escalate user experience issues to support and product teams

Data flow: OpenText Core Experience Insights ? Microsoft Teams

When analytics indicate repeated user drop-off, failed task completion, or poor engagement with a specific application area, automatically create a Teams conversation or alert for support and product teams. This helps teams investigate whether the issue is related to usability, content, or system performance.

• Send issue summaries to the right support group
• Attach relevant usage context from OpenText Core Experience Insights
• Coordinate resolution steps in Teams without email back-and-forth

Business value: Shortens issue resolution time and improves the end-user experience.