OpenText Core Experience Insights - OpenText Information Archive Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and OpenText Information Archive

1. Archive Usage Analytics for Legacy System Decommissioning

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

When legacy applications are retired and their data is moved into OpenText Information Archive, Core Experience Insights can track how often archived records are accessed, which user groups rely on them, and where search or retrieval friction occurs. This helps IT and records teams validate that decommissioning did not disrupt business operations and identify gaps in archive usability.

• Measures archive access volume by department or role
• Identifies high-demand records that may need better indexing or metadata
• Supports post-migration adoption reviews after system retirement

2. Content Access Pattern Analysis for Retention Policy Optimization

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

Archived content can be analyzed to determine which document types are accessed frequently, which are rarely used, and how access patterns change over time. Compliance, legal, and information governance teams can use these insights to refine retention schedules, disposition rules, and archive classification strategies.

• Highlights content categories with low or high retrieval demand
• Supports evidence-based retention policy adjustments
• Reduces unnecessary storage and long-term archive costs

3. User Experience Monitoring for Archived Records Retrieval

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

Organizations often need employees to retrieve archived invoices, contracts, HR files, or case records. Core Experience Insights can measure search success rates, time to locate records, and abandonment points within the archive access process. This enables business teams to improve navigation, search configuration, and metadata quality in the archive.

• Tracks search-to-open conversion for archived documents
• Identifies failed searches and repeated lookup attempts
• Improves self-service access for finance, HR, legal, and operations teams

4. Compliance Audit Readiness and Access Behavior Reporting

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

For regulated industries, it is important to show not only that records are retained, but also that they are accessible when needed. Core Experience Insights can provide reporting on who accessed archived records, how often audit-related content is retrieved, and whether compliance teams can efficiently locate required evidence.

• Supports audit preparation with usage and retrieval metrics
• Helps demonstrate operational control over retained records
• Identifies bottlenecks in audit evidence collection workflows

5. Adoption Tracking for Archived Content Self-Service Portals

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

Many enterprises expose archived content through self-service portals for employees, customers, or partners. Core Experience Insights can measure portal adoption, session frequency, and content engagement to determine whether users are successfully finding archived information without support desk intervention.

• Measures self-service portal usage and repeat visits
• Shows which archived content types drive the most engagement
• Reduces support tickets by improving portal usability

6. Business Process Improvement for Archived Case and Transaction Records

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

Archived case files, claims, service records, or transaction histories can be analyzed to understand how often teams revisit historical data during active business processes. Insights can reveal whether archived information is being used effectively in customer service, dispute resolution, or operational reviews, helping process owners streamline workflows.

• Identifies archived record types used in downstream business processes
• Supports process redesign based on actual retrieval behavior
• Improves response times in customer service and back-office operations

7. Archive Search Experience Optimization Across Business Units

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

Different business units often use the archive differently, such as finance for invoices, HR for employee files, and legal for contracts. Core Experience Insights can compare search and access behavior across these groups to identify where training, metadata standards, or interface changes are needed.

• Compares archive usage by department and role
• Highlights training needs and search configuration issues
• Improves consistency in how archived information is found and used

8. Continuous Improvement for Archive Migration Programs

Data flow: OpenText Information Archive ? OpenText Core Experience Insights

During or after a migration into OpenText Information Archive, Core Experience Insights can be used to monitor whether users are successfully transitioning to the new archive access model. This is especially useful when replacing multiple legacy repositories and consolidating access into a single compliant archive.

• Validates user adoption after migration
• Identifies content areas with poor discoverability
• Provides feedback for training, communications, and archive design improvements