OpenText Core Experience Insights - Preservica Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and Preservica

OpenText Core Experience Insights helps organizations measure how users interact with content and applications, while Preservica provides long-term digital preservation, records management, and access to archival content. Together, they can connect content preservation activities with real usage data to improve governance, adoption, and content lifecycle decisions.

• Measure engagement with preserved digital collections

  Data flow: Preservica to OpenText Core Experience Insights

  Send usage events from Preservica, such as item views, search activity, downloads, and collection visits, into OpenText Core Experience Insights to understand which archived records or digital collections are actually being accessed. This helps archives, legal, and knowledge teams identify high-value content, prioritize curation, and justify preservation investments based on real demand.

• Identify underused archival content for cleanup or reclassification

  Data flow: Preservica to OpenText Core Experience Insights

  Track access patterns across preserved content to find collections, series, or records that are rarely used. OpenText Core Experience Insights can highlight low-engagement assets, enabling records managers to review retention categories, improve metadata, or retire redundant content while maintaining compliance requirements.

• Optimize user experience for archival search and discovery

  Data flow: Bi-directional

  Use OpenText Core Experience Insights to analyze search terms, navigation paths, and drop-off points in Preservica. Feed those findings back into Preservica configuration and metadata practices to improve search relevance, collection structure, and content labeling. This is especially valuable for public archives, museums, and internal knowledge repositories where discoverability is critical.

• Track adoption of newly published preserved content

  Data flow: Preservica to OpenText Core Experience Insights

  When new collections, digitized records, or compliance archives are published in Preservica, send release and access metrics into OpenText Core Experience Insights to measure adoption by department, region, or audience segment. Business teams can see whether newly available content is reaching intended users and adjust communication or training accordingly.

• Support governance reporting for records and compliance programs

  Data flow: Preservica to OpenText Core Experience Insights

  Combine preservation metadata from Preservica with interaction analytics from OpenText Core Experience Insights to produce governance dashboards showing which regulated records are accessed, by whom, and how often. Compliance, legal, and audit teams can use this to demonstrate controlled access, validate retention policies, and support regulatory reviews.

• Prioritize digitization and preservation based on business demand

  Data flow: OpenText Core Experience Insights to Preservica

  Use analytics from OpenText Core Experience Insights to identify content types, topics, or workflows with strong user demand in connected content systems, then feed those insights into Preservica planning. This helps archives and content teams decide which legacy materials should be digitized, preserved, or surfaced first based on actual business usage patterns.

• Improve training and self-service access to archival content

  Data flow: Bi-directional

  Analyze how employees or external users interact with preserved content in Preservica, then use OpenText Core Experience Insights to detect where users struggle, abandon searches, or repeatedly request help. The findings can drive better user guidance, metadata improvements, and targeted training for records, legal, HR, or research teams that rely on archived information.

These integrations are most valuable in organizations that need both strong digital preservation and clear visibility into how archived content supports operational, legal, and knowledge-sharing needs.