OpenText Core Signature - SAP Commerce Cloud Integration and Automation

Common Integration Use Cases Between OpenText Core Signature and SAP Commerce Cloud

OpenText Core Signature and SAP Commerce Cloud complement each other by connecting digital commerce transactions with legally binding approval and signature workflows. This helps organizations reduce manual paperwork, accelerate order processing, and create a smoother customer and partner experience.

1. Customer Contract Signing for High-Value Orders

Data flow: SAP Commerce Cloud to OpenText Core Signature

When a customer places a high-value or custom-configured order in SAP Commerce Cloud, the order details, pricing, and terms can be sent to OpenText Core Signature to generate a contract for signature. Once signed, the executed agreement is returned to SAP Commerce Cloud or linked to the order record for fulfillment.

• Supports B2B sales for negotiated pricing and custom terms
• Reduces delays caused by manual contract handling
• Creates a clear audit trail for legal and compliance teams

2. Dealer or Partner Agreement Approval During Onboarding

Data flow: SAP Commerce Cloud to OpenText Core Signature

For organizations using SAP Commerce Cloud to manage partner or reseller ordering, new dealers can be required to sign onboarding documents, channel agreements, or credit terms before gaining access to commerce functions. SAP Commerce Cloud can trigger the signature workflow through OpenText Core Signature as part of the onboarding process.

• Speeds up partner activation
• Ensures agreements are signed before account access is granted
• Improves governance across sales and channel operations

3. Quote-to-Order Approval for Customized Commerce Deals

Data flow: Bi-directional

For complex B2B deals, SAP Commerce Cloud can capture a negotiated quote or custom order request and send it to OpenText Core Signature for customer approval. After signature, the approved terms can be returned to SAP Commerce Cloud to convert the quote into a confirmed order.

• Supports approval of special pricing, volume discounts, and non-standard terms
• Reduces back-and-forth between sales, legal, and customers
• Improves order accuracy and reduces disputes

4. Subscription or Service Agreement Acceptance at Checkout

Data flow: SAP Commerce Cloud to OpenText Core Signature

When customers purchase subscription-based products, warranties, or service bundles, SAP Commerce Cloud can route the applicable agreement to OpenText Core Signature for acceptance. This is useful when terms must be explicitly acknowledged before activation or renewal.

• Ensures customers formally accept service terms
• Supports compliance for recurring billing and service obligations
• Helps reduce legal risk for digital purchases

5. Internal Approval of Discount Exceptions and Special Terms

Data flow: SAP Commerce Cloud to OpenText Core Signature

Sales teams often need approval for discount exceptions, margin overrides, or contract deviations before finalizing an order in SAP Commerce Cloud. The platform can send the approval document to OpenText Core Signature for manager or legal sign-off, then update the commerce transaction once approved.

• Creates a controlled approval process for exceptions
• Improves pricing governance and margin protection
• Provides traceability for audit and compliance reviews

6. Digital Signature for Customer Credit and Payment Authorization

Data flow: SAP Commerce Cloud to OpenText Core Signature

For B2B customers requesting invoice terms, credit limits, or payment authorization, SAP Commerce Cloud can initiate a signature workflow in OpenText Core Signature. Signed credit applications or payment agreements can then be stored against the customer account and used to enable order processing.

• Accelerates credit approval cycles
• Reduces manual document exchange between finance and sales
• Helps enforce payment and credit policies consistently

7. Signed Order Confirmation and Record Retention

Data flow: OpenText Core Signature to SAP Commerce Cloud

After a document is signed in OpenText Core Signature, the signed PDF, timestamp, and completion status can be sent back to SAP Commerce Cloud and attached to the related order, customer account, or case. This gives commerce teams a complete transaction record in one place.

• Improves visibility for customer service and operations teams
• Supports dispute resolution and compliance audits
• Reduces time spent searching across systems for signed documents

8. Renewal and Reorder Agreement Execution

Data flow: Bi-directional

For recurring business, SAP Commerce Cloud can identify renewal or reorder opportunities and generate the relevant agreement for OpenText Core Signature. Once the customer signs, the renewal can be confirmed in SAP Commerce Cloud and passed downstream to fulfillment or billing systems.

• Streamlines renewals and repeat purchases
• Improves retention by reducing friction in the buying process
• Supports coordinated workflows across sales, operations, and finance

These integrations help organizations connect commerce transactions with legally enforceable approvals, improving speed, compliance, and customer experience across the order lifecycle.