OpenText Directory Services - xConnector Integration and Automation

Common Integration Use Cases Between OpenText Directory Services and xConnector

1. Centralized User Provisioning from OpenText Directory Services to xConnector

Use OpenText Directory Services as the authoritative identity source to automatically create, update, and deactivate user accounts in xConnector-connected systems. This reduces manual onboarding effort, ensures consistent access rights, and helps IT maintain a single source of truth for employee identity data.

• Direction: OpenText Directory Services to xConnector
• Business value: Faster onboarding, fewer account errors, improved compliance
• Typical data: User profiles, group memberships, status changes, role assignments

2. Group-Based Access Control Synchronization

Synchronize directory groups from OpenText Directory Services into xConnector so access in downstream applications can be assigned based on department, project team, or job function. This supports standardized access policies and reduces the need for manual permission management.

• Direction: OpenText Directory Services to xConnector
• Business value: Consistent access control, lower administrative overhead, better segregation of duties
• Typical data: Group memberships, role mappings, entitlement rules

3. Identity Updates from xConnector Back to OpenText Directory Services

If xConnector captures identity changes from connected business systems, it can feed updates back into OpenText Directory Services to keep directory records current. This is useful when HR, CRM, or service platforms update employee attributes such as title, location, manager, or status.

• Direction: xConnector to OpenText Directory Services
• Business value: Improved data accuracy, reduced duplicate maintenance, better downstream synchronization
• Typical data: Attribute changes, account status, organizational data

4. Automated Joiner Mover Leaver Workflow

Integrate OpenText Directory Services with xConnector to support the full employee lifecycle. New hires can be provisioned automatically, role changes can trigger access adjustments, and departures can disable accounts across connected systems. This creates a controlled and auditable identity workflow across IT and HR operations.

• Direction: Bi-directional
• Business value: Faster access delivery, reduced security risk, stronger auditability
• Typical data: Employment status, department changes, termination events, access revocation

5. Directory-Driven Application Onboarding for New Business Systems

When a new application is connected through xConnector, OpenText Directory Services can supply the initial user and group structure needed to onboard the system quickly. This shortens implementation timelines and avoids building separate identity stores for each application.

• Direction: OpenText Directory Services to xConnector
• Business value: Faster deployment of new systems, lower integration complexity, standardized identity model
• Typical data: Users, groups, roles, organizational units

6. Access Review and Recertification Support

Use xConnector to collect access data from connected applications and compare it against OpenText Directory Services group and role assignments. Security and compliance teams can then review who has access, validate business need, and remove unnecessary permissions.

• Direction: Bi-directional
• Business value: Better compliance, reduced access sprawl, improved governance
• Typical data: Current entitlements, group membership, role assignments, review outcomes

7. Self-Service Identity Maintenance with Controlled Directory Updates

Allow approved changes initiated in xConnector, such as manager-approved department transfers or location updates, to flow into OpenText Directory Services for directory maintenance. This reduces help desk tickets and keeps identity data aligned with business processes.

• Direction: xConnector to OpenText Directory Services
• Business value: Lower support workload, quicker updates, fewer manual corrections
• Typical data: Contact details, department, manager, location, account attributes