OpenText Extended ECM Platform - SAP Commerce Cloud Integration and Automation

Common Integration Use Cases Between OpenText Extended ECM Platform and SAP Commerce Cloud

1. Centralized product content governance for commerce publishing

Data flow: OpenText Extended ECM Platform ? SAP Commerce Cloud

Use OpenText Extended ECM Platform as the controlled repository for product-related documents such as specifications, compliance certificates, technical manuals, and approved marketing assets. Once content is reviewed and approved, it is published to SAP Commerce Cloud for use on product detail pages, category pages, and customer self-service portals.

• Ensures only approved content reaches the storefront
• Reduces manual file handling across marketing, product, and legal teams
• Improves consistency of product information across channels

2. Order and contract document archiving from commerce transactions

Data flow: SAP Commerce Cloud ? OpenText Extended ECM Platform

Capture commerce transaction records such as customer orders, invoices, order confirmations, return authorizations, and contract documents from SAP Commerce Cloud and store them in OpenText Extended ECM Platform for retention, auditability, and retrieval. This creates a governed record of customer interactions and commercial commitments.

• Supports audit and compliance requirements
• Speeds up customer service and dispute resolution
• Provides a single source of truth for transaction history

3. Product launch content coordination across teams

Data flow: Bi-directional

Coordinate new product launches by managing launch assets, approvals, and supporting documentation in OpenText Extended ECM Platform while synchronizing launch-ready product content to SAP Commerce Cloud. Commerce teams can track which assets are approved, while product and legal teams maintain control over launch readiness.

• Improves cross-functional alignment between merchandising, legal, and product teams
• Reduces launch delays caused by missing approvals or incomplete content
• Helps ensure launch content is accurate and compliant

4. Customer-specific catalog and document delivery

Data flow: OpenText Extended ECM Platform ? SAP Commerce Cloud

Store customer-facing documents such as installation guides, warranty terms, safety sheets, and industry-specific certifications in OpenText Extended ECM Platform and expose the correct documents in SAP Commerce Cloud based on customer segment, region, or product configuration. This is especially useful for B2B commerce scenarios with complex product requirements.

• Delivers the right documentation to the right buyer
• Reduces support inquiries caused by missing or incorrect documents
• Supports regional and industry-specific compliance needs

5. Returns and claims case documentation management

Data flow: SAP Commerce Cloud ? OpenText Extended ECM Platform

When customers submit returns, warranty claims, or service requests through SAP Commerce Cloud, related documents such as photos, proof of purchase, claim forms, and correspondence can be automatically stored in OpenText Extended ECM Platform. Service teams then use the ECM repository to manage the full case file.

• Creates a complete and searchable claims record
• Improves service team efficiency and case handling speed
• Reduces the risk of lost or incomplete claim documentation

6. Governance of promotional and campaign assets

Data flow: OpenText Extended ECM Platform ? SAP Commerce Cloud

Manage promotional banners, campaign images, seasonal content, and legal disclaimers in OpenText Extended ECM Platform with formal approval workflows. Once approved, the assets are distributed to SAP Commerce Cloud for use in storefront promotions and targeted campaigns.

• Prevents use of outdated or unapproved promotional content
• Supports marketing governance and brand consistency
• Enables faster campaign execution with controlled asset reuse

7. Compliance-ready retention of commerce records

Data flow: SAP Commerce Cloud ? OpenText Extended ECM Platform

Automatically transfer commerce records that require long-term retention, such as tax documents, customer agreements, privacy consents, and regulated product disclosures, from SAP Commerce Cloud into OpenText Extended ECM Platform. This helps organizations apply retention policies and legal holds consistently.

• Strengthens regulatory compliance and records management
• Reduces manual archiving effort
• Improves readiness for audits, legal review, and eDiscovery