OpenText Identity and Access Management - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between OpenText Identity and Access Management and OpenText Core Experience Insights

1. Role-Based Analytics Access for Business and IT Teams

Data flow: OpenText Identity and Access Management ? OpenText Core Experience Insights

Use identity and role data to automatically control who can view adoption dashboards, user journey reports, and operational metrics. For example, executives can access high-level engagement summaries, while product owners and administrators can see detailed usage trends and user-level diagnostics.

Business value: Reduces manual permission management, improves data governance, and ensures sensitive analytics are only visible to authorized stakeholders.

2. Secure Single Sign-On for Analytics and Reporting Portals

Data flow: Bi-directional

Integrate authentication so users sign in once through OpenText Identity and Access Management and then access OpenText Core Experience Insights without separate credentials. This is especially useful for distributed teams that need frequent access to dashboards and reports across OpenText environments.

Business value: Improves user experience, reduces password-related support tickets, and increases adoption of analytics tools.

3. Personalized Insight Dashboards Based on User Role and Department

Data flow: OpenText Identity and Access Management ? OpenText Core Experience Insights

Pass identity attributes such as department, job function, region, or business unit into OpenText Core Experience Insights to tailor dashboards and reports. For example, HR teams can see employee portal engagement, while customer service leaders can view case-related content usage.

Business value: Delivers more relevant insights to each team, speeds decision-making, and reduces the need for custom dashboard maintenance.

4. Access Audit and Usage Monitoring for Compliance Reviews

Data flow: OpenText Core Experience Insights ? OpenText Identity and Access Management

Use analytics on login patterns, access frequency, and session behavior to identify unusual access trends or dormant accounts. These insights can feed identity governance processes to trigger access reviews, account cleanup, or policy adjustments.

Business value: Strengthens security posture, supports compliance audits, and helps reduce risk from inactive or over-privileged accounts.

5. Adoption Tracking for Newly Provisioned Users and Groups

Data flow: OpenText Identity and Access Management ? OpenText Core Experience Insights

When new users, teams, or roles are provisioned in OpenText Identity and Access Management, send that context to OpenText Core Experience Insights to measure how quickly those users begin engaging with content and applications. This helps onboarding teams understand whether access setup is translating into actual usage.

Business value: Improves onboarding effectiveness, highlights adoption gaps, and helps business owners validate the success of access enablement initiatives.

6. Exception Reporting for High-Risk Access Patterns

Data flow: OpenText Core Experience Insights ? OpenText Identity and Access Management

Analyze user behavior to detect patterns such as repeated access from unusual locations, excessive failed access attempts, or sudden spikes in content interaction. Feed these signals into identity controls to prompt step-up authentication, temporary restrictions, or security review workflows.

Business value: Enhances threat detection, supports proactive risk management, and reduces exposure to compromised accounts.

7. Continuous Improvement of Access Policies Based on User Experience Data

Data flow: Bi-directional

Combine identity policy data with experience analytics to identify where access controls may be too restrictive or too permissive. For example, if users consistently abandon workflows after authentication, teams can review whether role assignments, access steps, or policy prompts are creating friction.

Business value: Balances security and usability, improves workflow completion rates, and supports evidence-based policy tuning.