OpenText Information Archive - SAP Commerce Cloud Integration and Automation

Common Integration Use Cases Between OpenText Information Archive and SAP Commerce Cloud

1. Archiving historical order and transaction records from SAP Commerce Cloud to OpenText Information Archive

Data flow: SAP Commerce Cloud ? OpenText Information Archive

Store completed orders, invoices, refunds, shipment confirmations, and customer service case history in OpenText Information Archive after they are no longer needed for active commerce operations. This reduces the volume of live data in SAP Commerce Cloud while preserving records for audit, tax, and dispute resolution requirements.

• Supports long-term retention policies for order and financial records
• Improves application performance by reducing transactional data load
• Helps finance, legal, and customer service teams retrieve historical records quickly

2. Retaining customer interaction and consent records for compliance

Data flow: SAP Commerce Cloud ? OpenText Information Archive

Archive customer consent logs, privacy preferences, marketing opt-ins, and account activity history from SAP Commerce Cloud to OpenText Information Archive to support regulatory compliance and privacy audits. This is especially valuable for organizations operating under data retention and consumer privacy regulations.

• Maintains evidence of consent and preference changes over time
• Supports audit readiness for privacy and compliance teams
• Reduces risk by preserving immutable records outside the live commerce platform

3. Preserving discontinued product and catalog versions for reference

Data flow: SAP Commerce Cloud ? OpenText Information Archive

Archive retired product catalogs, obsolete SKUs, historical pricing, and past promotion data from SAP Commerce Cloud. Business teams can still reference prior catalog versions for warranty claims, customer disputes, regulatory review, or internal analysis without keeping inactive content in the production commerce environment.

• Supports product lifecycle governance
• Provides access to historical pricing and promotion evidence
• Helps merchandising and legal teams resolve legacy customer issues

4. Archiving customer service and return case documentation linked to commerce orders

Data flow: SAP Commerce Cloud ? OpenText Information Archive

Move completed return authorizations, warranty claims, complaint records, and supporting attachments from SAP Commerce Cloud into OpenText Information Archive. This creates a controlled repository for post-sale documentation while keeping the commerce platform focused on active customer interactions.

• Improves case traceability across service, operations, and finance teams
• Retains supporting documents for chargebacks and warranty disputes
• Reduces storage and maintenance overhead in the commerce system

5. Enabling legacy commerce platform decommissioning while preserving access to historical data

Data flow: Legacy commerce or order systems ? OpenText Information Archive ? SAP Commerce Cloud

When migrating to SAP Commerce Cloud, archive historical customer, order, and product data from a legacy commerce platform into OpenText Information Archive. SAP Commerce Cloud users can then access archived records when needed through controlled retrieval processes, allowing the legacy system to be retired safely.

• Supports modernization and system rationalization initiatives
• Reduces infrastructure and support costs tied to legacy platforms
• Preserves business continuity during and after migration

6. Providing archived order history for customer self-service and support lookup

Data flow: OpenText Information Archive ? SAP Commerce Cloud

Expose archived order and account history from OpenText Information Archive back into SAP Commerce Cloud customer service or self-service workflows. Customers and support agents can view older orders, invoices, and shipment details without loading inactive records into the live commerce database.

• Improves customer experience for repeat buyers and support requests
• Reduces call center effort by making historical data accessible on demand
• Maintains a single commerce-facing experience while keeping data archived

7. Archiving digital assets and content references after campaign or product retirement

Data flow: SAP Commerce Cloud ? OpenText Information Archive

Archive retired product images, campaign banners, promotional content references, and associated metadata from SAP Commerce Cloud once a campaign ends or a product line is discontinued. This helps marketing and merchandising teams maintain an organized record of what was published and when.

• Supports content governance and brand compliance reviews
• Preserves evidence of published materials for legal or audit purposes
• Reduces clutter in active content repositories and commerce catalogs

8. Supporting analytics and audit reporting with archived commerce data

Data flow: OpenText Information Archive ? SAP Commerce Cloud or downstream reporting tools connected to SAP Commerce Cloud

Use archived commerce records to support reporting, audit, and trend analysis for historical sales, returns, promotions, and customer behavior. Business intelligence and audit teams can access archived data without impacting the performance of the live commerce platform.

• Enables long-range analysis of sales and promotion effectiveness
• Supports finance and audit teams with reliable historical evidence
• Improves operational efficiency by separating reporting from transactional processing