OpenText Legal Hold - Kentico Integration and Automation

Common Integration Use Cases Between OpenText Legal Hold and Kentico

OpenText Legal Hold and Kentico serve very different but complementary enterprise needs. OpenText Legal Hold helps legal and compliance teams preserve content and manage litigation holds, while Kentico supports website content, digital campaigns, and customer-facing experiences. Integrating them can help organizations reduce legal risk, improve governance, and ensure that externally published content is properly preserved when needed.

1. Preserve Kentico website content when litigation is initiated

When a legal matter is opened, OpenText Legal Hold can trigger a hold on relevant Kentico content, including web pages, campaign landing pages, blog posts, and downloadable assets. This prevents deletion or modification of content that may be required for legal review or eDiscovery.

• Data flow: OpenText Legal Hold to Kentico
• Business value: Reduces risk of evidence loss and supports defensible legal preservation
• Typical users: Legal, compliance, and web content administrators

2. Identify and preserve content owners and contributors as custodians

Kentico user and workflow data can be used to identify content authors, editors, campaign managers, and approvers as custodians in OpenText Legal Hold. This ensures the right people are included in the hold process when content-related investigations arise.

• Data flow: Kentico to OpenText Legal Hold
• Business value: Improves custodian accuracy and reduces manual legal intake work
• Typical users: Legal operations, compliance, and content governance teams

3. Freeze campaign and landing page changes during regulatory review

If a marketing campaign or product claim is under investigation, OpenText Legal Hold can notify Kentico administrators to freeze updates to related pages and assets. This helps ensure that the published record remains unchanged while legal review is in progress.

• Data flow: OpenText Legal Hold to Kentico
• Business value: Prevents accidental edits to sensitive public-facing content
• Typical users: Marketing, legal, and digital experience teams

4. Retain historical versions of high-risk web content for eDiscovery

Kentico version history can be linked to OpenText Legal Hold so that prior versions of pages, forms, and downloadable documents are retained when a hold is applied. This is especially useful for claims, disclosures, pricing pages, and terms and conditions that may change over time.

• Data flow: Kentico to OpenText Legal Hold
• Business value: Preserves historical evidence and supports auditability
• Typical users: Legal, compliance, and web governance teams

5. Hold and preserve customer-facing forms and submissions tied to legal matters

When Kentico hosts lead forms, contact forms, or campaign registrations, submitted records related to a legal matter can be flagged for retention in OpenText Legal Hold. This helps preserve customer communications and submission data that may be relevant to disputes or investigations.

• Data flow: Kentico to OpenText Legal Hold
• Business value: Ensures preservation of potentially relevant customer interactions
• Typical users: Legal, customer service, and marketing operations

6. Notify content teams when a hold is released so normal publishing can resume

Once a legal matter is closed, OpenText Legal Hold can send release notifications to Kentico teams so they can resume editing, archiving, or deleting content according to normal governance rules. This reduces delays and avoids unnecessary content restrictions.

• Data flow: OpenText Legal Hold to Kentico
• Business value: Restores operational efficiency after legal restrictions end
• Typical users: Legal, content operations, and site administrators

7. Maintain an audit trail of legal hold actions against digital content

Integration can synchronize hold status, custodian assignments, and release events between the two platforms to create a clear audit trail for web content preservation. This is valuable for demonstrating compliance during internal audits or regulatory inquiries.

• Data flow: Bi-directional
• Business value: Improves traceability and defensibility of legal hold actions
• Typical users: Legal, compliance, audit, and IT governance teams

Overall, integrating OpenText Legal Hold with Kentico helps organizations protect digital content, coordinate legal and marketing workflows, and reduce the operational burden of managing holds manually.