OpenText Lens - Data Visibility - ServiceNow Integration and Automation

Common Integration Use Cases Between OpenText Lens - Data Visibility and ServiceNow

1. Automated unstructured data risk findings routed into ServiceNow remediation workflows

OpenText Lens - Data Visibility can identify sensitive, obsolete, or redundant unstructured content across file shares, content repositories, and collaboration platforms, then send the findings to ServiceNow as actionable records. ServiceNow can create incidents, tasks, or security remediation tickets assigned to data owners, compliance teams, or records managers.

• Data flow: OpenText Lens - Data Visibility to ServiceNow
• Business value: Speeds up remediation of high-risk content and creates a governed workflow for follow-up and closure
• Typical outcome: Reduced exposure of confidential data and better audit readiness

2. Data cleanup and retention projects tracked as ServiceNow work items

When OpenText Lens - Data Visibility identifies large volumes of duplicate, obsolete, or non-compliant content, those findings can be converted into ServiceNow project tasks or change-related work items. This gives IT, legal, compliance, and business teams a single place to track cleanup progress, approvals, and exceptions.

• Data flow: OpenText Lens - Data Visibility to ServiceNow
• Business value: Improves coordination across teams during data cleanup and retention enforcement programs
• Typical outcome: Faster execution of content disposition initiatives with clear accountability

3. Migration readiness assessment feeding ServiceNow migration planning

Before moving content to a new platform, OpenText Lens - Data Visibility can analyze repositories and flag sensitive, stale, or low-value content. That assessment can be pushed into ServiceNow to support migration planning, helping teams decide what to migrate, archive, remediate, or delete before cutover.

• Data flow: OpenText Lens - Data Visibility to ServiceNow
• Business value: Reduces migration cost and risk by eliminating unnecessary content before transfer
• Typical outcome: Cleaner migrations, smaller data volumes, and fewer compliance issues in the target environment

4. Compliance exceptions and remediation approvals managed in ServiceNow

If OpenText Lens - Data Visibility detects content that cannot be immediately deleted due to legal hold, business dependency, or regulatory exception, the issue can be logged in ServiceNow for review and approval. ServiceNow can manage exception requests, assign approvers, and maintain an audit trail for governance decisions.

• Data flow: OpenText Lens - Data Visibility to ServiceNow and back to OpenText Lens - Data Visibility for status updates
• Business value: Creates a controlled exception process with traceability and governance
• Typical outcome: Better compliance documentation and fewer unmanaged risk decisions

5. ServiceNow CMDB or asset context used to prioritize data governance actions

ServiceNow can provide business service, application, or ownership context that helps prioritize which repositories or content sets OpenText Lens - Data Visibility should analyze first. For example, repositories tied to regulated business services, critical applications, or high-value departments can be prioritized for deeper inspection.

• Data flow: ServiceNow to OpenText Lens - Data Visibility
• Business value: Focuses governance efforts on the most important systems and business areas
• Typical outcome: Better risk-based prioritization and more efficient use of compliance resources

6. Security and privacy incidents enriched with data exposure findings

When ServiceNow is used for security or privacy incident management, OpenText Lens - Data Visibility can provide supporting evidence about where sensitive data resides, how broadly it is distributed, and whether duplicate copies exist. This helps incident responders assess exposure scope and determine containment or cleanup actions.

• Data flow: OpenText Lens - Data Visibility to ServiceNow
• Business value: Improves incident triage and response decisions with data location intelligence
• Typical outcome: Faster containment, better impact assessment, and stronger incident documentation

7. Ongoing governance dashboards combining visibility findings and operational status

OpenText Lens - Data Visibility can provide repository-level findings while ServiceNow tracks remediation progress, ownership, and SLA status. Together, they can support executive dashboards that show how much sensitive content has been identified, how many issues remain open, and where bottlenecks exist across departments.

• Data flow: Bi-directional, with OpenText Lens - Data Visibility supplying findings and ServiceNow supplying workflow status
• Business value: Gives leadership a clear view of governance progress and operational accountability
• Typical outcome: Better program oversight and more informed decision-making