OpenText Webroot Unity - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between OpenText Webroot Unity and OpenText Core Experience Insights

• 1. Correlate security events with user experience impact

  Data flow: OpenText Webroot Unity to OpenText Core Experience Insights

  Send endpoint threat events, malware detections, phishing blocks, and remediation actions from OpenText Webroot Unity into OpenText Core Experience Insights to correlate security incidents with changes in user behavior. Security and digital workplace teams can see whether blocked devices, quarantined files, or enforced protections are affecting application adoption, session duration, or task completion rates. This helps distinguish true usability issues from security-related disruptions and supports more accurate prioritization of fixes.

• 2. Measure the user impact of security policy changes

  Data flow: Bi-directional

  When security teams update endpoint protection policies in OpenText Webroot Unity, the change can be tracked in OpenText Core Experience Insights to measure whether the new controls reduce risky behavior without harming productivity. If a stricter policy causes a drop in application usage, longer login times, or increased abandonment, the experience team can flag it for review. This creates a closed-loop process for balancing protection and usability across IT and security stakeholders.

• 3. Identify high-risk user segments based on engagement patterns

  Data flow: OpenText Core Experience Insights to OpenText Webroot Unity

  Use engagement analytics from OpenText Core Experience Insights to identify user groups with low adoption of approved tools, repeated failed interactions, or unusual access patterns that may indicate shadow IT or risky behavior. Feed these insights into OpenText Webroot Unity to strengthen monitoring or apply tighter endpoint controls for specific departments, locations, or device groups. This supports more targeted security enforcement instead of broad, disruptive controls.

• 4. Prioritize security awareness and remediation for users with poor digital experience

  Data flow: Bi-directional

  Combine endpoint threat data from OpenText Webroot Unity with experience data from OpenText Core Experience Insights to identify users who repeatedly encounter security warnings, blocked downloads, or phishing attempts and also show low engagement with core applications. These users may need additional training, workflow simplification, or device health remediation. Security and enablement teams can use the combined view to target awareness campaigns and reduce repeat incidents.

• 5. Track adoption of secure applications after endpoint remediation

  Data flow: OpenText Webroot Unity to OpenText Core Experience Insights

  After OpenText Webroot Unity remediates infected or non-compliant endpoints, send the remediation status to OpenText Core Experience Insights and monitor whether users return to normal usage patterns. This is useful for measuring recovery time after malware cleanup, device isolation, or policy enforcement. Operations teams can quantify how quickly employees resume work and whether additional support is needed to restore productivity.

• 6. Support executive reporting on security and productivity together

  Data flow: Bi-directional

  Integrate threat posture metrics from OpenText Webroot Unity with engagement and adoption metrics from OpenText Core Experience Insights to create a combined dashboard for IT leadership. Executives can review whether stronger endpoint protection is reducing incidents while maintaining or improving employee productivity. This provides a more complete view of digital workplace health and helps justify investments in both security and user experience programs.

• 7. Detect suspicious behavior that aligns with declining user engagement

  Data flow: OpenText Core Experience Insights to OpenText Webroot Unity

  Use OpenText Core Experience Insights to detect sudden drops in application usage, repeated failed interactions, or unusual access timing that may indicate compromised accounts or endpoint issues. Send these signals to OpenText Webroot Unity so security teams can investigate the device for malware, phishing compromise, or unauthorized activity. This improves early detection by combining behavioral analytics with endpoint protection telemetry.