SharePoint - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between SharePoint and OpenText Core Experience Insights

1. Measure SharePoint intranet adoption and content engagement

Flow: SharePoint ? OpenText Core Experience Insights

Track how employees use SharePoint intranet pages, news posts, policy libraries, and team sites to identify which content is actually being consumed. OpenText Core Experience Insights can surface page views, repeat visits, drop-off points, and search behavior so internal communications and HR teams can improve navigation, content placement, and page design.

Business value: Better intranet adoption, improved employee experience, and more effective internal communications based on real usage data.

2. Optimize document library structure and findability

Flow: SharePoint ? OpenText Core Experience Insights

Analyze how users interact with SharePoint document libraries, metadata filters, and search results to determine whether documents are easy to find and access. Insights can reveal which libraries are heavily used, which documents are repeatedly searched for, and where users abandon searches, helping information architects refine taxonomy, metadata, and folder structures.

Business value: Reduced time spent searching for documents, improved knowledge reuse, and stronger content governance.

3. Improve adoption of SharePoint-based business applications

Flow: SharePoint ? OpenText Core Experience Insights

For SharePoint sites used as lightweight business applications such as onboarding portals, project hubs, or request forms, OpenText Core Experience Insights can measure completion rates, navigation paths, and points of friction. Business owners can identify which steps cause users to abandon a process and adjust page layout, instructions, or supporting content.

Business value: Higher process completion rates, fewer support requests, and better user adoption of SharePoint solutions.

4. Monitor employee engagement with policy and compliance content

Flow: SharePoint ? OpenText Core Experience Insights

Organizations often store policies, procedures, and compliance documents in SharePoint. Integration with OpenText Core Experience Insights helps compliance and legal teams understand whether employees are reading required content, which policies receive the most attention, and where engagement is low. This supports targeted follow-up and content refresh cycles.

Business value: Stronger compliance visibility, better audit readiness, and more effective policy communication.

5. Identify content owners and teams that need support

Flow: OpenText Core Experience Insights ? SharePoint

Use analytics from OpenText Core Experience Insights to flag underperforming SharePoint sites, low-engagement pages, or poorly used document repositories. Those insights can be pushed back into SharePoint dashboards or site owner reports so content owners can take action, such as updating stale content, simplifying page layouts, or consolidating duplicate libraries.

Business value: Faster remediation of low-value content, better site ownership, and more consistent content quality across departments.

6. Support continuous improvement for employee self-service portals

Flow: Bi-directional

SharePoint can host self-service portals for HR, IT, facilities, or procurement, while OpenText Core Experience Insights measures how employees interact with those portals. The analytics can then be used to update SharePoint content, reorganize FAQs, and improve task flows. This creates a closed-loop improvement process where usage data directly informs portal enhancements.

Business value: Lower service desk volume, improved self-service success rates, and better employee satisfaction.

7. Track external partner collaboration effectiveness

Flow: SharePoint ? OpenText Core Experience Insights

When SharePoint is used for secure collaboration with vendors, contractors, or clients, OpenText Core Experience Insights can measure how external users engage with shared workspaces, documents, and project updates. Teams can see whether partners are accessing the right materials, where collaboration stalls, and which resources are most valuable.

Business value: Better partner collaboration, fewer delays caused by missed information, and improved project coordination.

8. Prioritize content rationalization and site cleanup initiatives

Flow: OpenText Core Experience Insights ? SharePoint

Use engagement data from OpenText Core Experience Insights to identify low-value SharePoint sites, duplicate content, and outdated libraries that can be archived, merged, or retired. SharePoint administrators and business owners can use these insights to reduce content sprawl and focus governance efforts on the most important sites and documents.

Business value: Lower maintenance overhead, improved search relevance, and a cleaner, easier-to-manage SharePoint environment.