OpenText Magellan BI & Reporting - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between OpenText Magellan BI & Reporting and OpenText Core Experience Insights

OpenText Magellan BI & Reporting and OpenText Core Experience Insights complement each other well in organizations that want to connect operational reporting with adoption and engagement analytics. Magellan BI & Reporting provides structured reporting, dashboards, and cross-system analysis, while Core Experience Insights reveals how users interact with content and applications. Together, they help teams understand not only what is happening in the business, but also how effectively users are engaging with the digital workplace and content services environment.

1. Executive dashboards combining business performance and user adoption

Data flow: OpenText Core Experience Insights to OpenText Magellan BI & Reporting

Feed usage metrics from Core Experience Insights into Magellan BI & Reporting to create executive dashboards that combine operational KPIs with adoption data. For example, a digital workplace leader can view document access trends, search success rates, and application usage alongside service-level or productivity metrics.

• Tracks whether new content services are actually being used after rollout
• Helps leadership correlate adoption with business outcomes
• Supports monthly performance reviews and transformation reporting

2. Content repository effectiveness reporting

Data flow: OpenText Core Experience Insights to OpenText Magellan BI & Reporting

Use interaction data from Core Experience Insights to measure how employees engage with content repositories, such as search behavior, document views, repeated access, and abandonment patterns. Magellan BI & Reporting can then present repository effectiveness reports for records management, knowledge management, and ECM teams.

• Identifies content that is frequently searched but rarely found
• Highlights repositories with low engagement or poor discoverability
• Supports content cleanup, taxonomy improvement, and metadata optimization

3. Digital workplace adoption scorecards for business units

Data flow: OpenText Core Experience Insights to OpenText Magellan BI & Reporting

Combine user interaction analytics with organizational data in Magellan BI & Reporting to build adoption scorecards by department, region, or role. This helps internal communications, HR, and IT teams compare how different groups are using content applications and where additional training or change management is needed.

• Measures adoption by business unit, location, or user segment
• Identifies underused features or low-engagement teams
• Enables targeted enablement campaigns and training plans

4. Search and navigation optimization reporting

Data flow: OpenText Core Experience Insights to OpenText Magellan BI & Reporting

Send search and navigation analytics from Core Experience Insights into Magellan BI & Reporting to analyze where users struggle to find information. Information architects and platform owners can use the reports to improve search tuning, navigation structure, and content labeling.

• Shows common search terms with low click-through or high exit rates
• Identifies broken journeys in content discovery
• Supports continuous improvement of user experience and information architecture

5. Operational reporting on content usage by process area

Data flow: Bi-directional

Combine process and content reporting in Magellan BI & Reporting with interaction data from Core Experience Insights to understand how content supports operational workflows. For example, a claims, procurement, or legal team can see which documents are most used in a process and whether users are accessing them efficiently.

• Connects content engagement to business process performance
• Helps identify bottlenecks caused by poor content accessibility
• Supports process improvement initiatives with evidence-based reporting

6. Governance and compliance monitoring for content engagement

Data flow: OpenText Core Experience Insights to OpenText Magellan BI & Reporting

Use Core Experience Insights to capture how users interact with sensitive or regulated content, then report on those patterns in Magellan BI & Reporting. Compliance, legal, and information governance teams can monitor access trends, unusual usage patterns, and content consumption across regulated repositories.

• Provides visibility into how regulated content is actually used
• Supports audit preparation and governance reviews
• Helps identify content that may need tighter controls or clearer classification

7. Continuous improvement reporting for customer and employee experience programs

Data flow: Bi-directional

Use Core Experience Insights to measure how users interact with portals, knowledge bases, and content applications, then use Magellan BI & Reporting to combine those insights with service metrics, case volumes, or business outcomes. This creates a closed-loop reporting model for experience improvement programs.

• Links engagement trends to support demand, case deflection, or productivity
• Helps teams prioritize UX changes based on measurable impact
• Provides a shared view for IT, operations, and business stakeholders

Together, OpenText Magellan BI & Reporting and OpenText Core Experience Insights enable organizations to move from basic usage tracking to actionable business intelligence. The integration supports better decision-making, stronger adoption of digital workplace tools, and more effective governance of content and user experience.